Windows Engineer – Endpoint Hardware & Browsers

Vanguard•Wayne, PA

7d•Hybrid

About The Position

The Windows Engineer tests and evaluates vendor hardware for engineering certification through Device Council, including laptops, desktops, monitors, docks, and peripherals. The role develops test plans from standard evaluation checklists, benchmarks performance, validates BIOS, firmware, driver, and accessory compatibility, and documents pass/fail recommendations on 45-day and 60-day certification tracks. Hands-on testing is performed on-site in the hardware lab; the role follows a hybrid schedule otherwise. The engineer develops hardware test standards and recommends vendor selections and new technologies. They work with support, Mac engineering, executive support, trading floor, and contact center teams to evaluate devices against business needs, and collaborate with vendors on pilots, firmware, product roadmaps, and pricing inputs. They also diagnose engineering-level hardware, firmware, and driver issues with Windows Engineering and Operations teams, using Splunk, SysTrack, and Microsoft Graph queries against Intune data to identify user experience issues and proactively find hardware problems. Recommended fixes are planned, tested, and deployed across the enterprise. The role owns Microsoft Edge and Google Chrome on Windows, including major-release validation, update channels and cadence, and browser configuration and ADMX-backed policy in Microsoft Intune. It partners with Cyber Security on browser security baselines, extension governance, and incidents, and resolves browser support requests. The engineer packages, tests, and deploys BIOS, firmware, and driver updates in waves across 30,000 Windows devices, coordinates with the OS deployment team on drivers for newly certified models, and validates Windows 11 feature updates on certified hardware. The role submits ServiceNow change requests, validates results, provides production follow-up, and communicates changes to crew. The engineer maintains repeatable test plans, results, and documentation; co-authors crew quick-start guides with support teams before certification; and shares testing and release knowledge with newer engineers. They administer evaluation hardware across sites, including receiving, tracking, shipping, wiping, and redeploying units, and keep the test hardware tracker current. Work is delivered in sprints using Jira and Confluence. The role also participates in special projects and performs other duties as assigned.

Requirements

At least five years of related work experience.
Undergraduate degree in a related field, or an equivalent combination of training and experience.
Hands-on experience testing and evaluating enterprise hardware, including benchmarking, managing BIOS, firmware, and drivers with vendor tools, and troubleshooting docks, monitors, and peripherals.
Windows 10/11 endpoint engineering experience with Microsoft Intune and Configuration Manager, including packaging, collections, configuration profiles, and ADMX-backed policy.
Experience managing Microsoft Edge or Google Chrome in an enterprise environment, including release channels, policy, and extensions.
Experience with ServiceNow change management, including wave-based rollouts, validation, and user communication.
Clear written communication skills for creating test plans, change records, and documentation that others can follow.
Ability to manage several workstreams with limited direction and raise risks early.

Nice To Haves

MacOS management exposure.
PowerShell scripting for automation and validation.
Endpoint analytics experience with Splunk, SysTrack, and Microsoft Graph queries for Intune device data.
Azure Virtual Desktop (AVD) experience.
Jira and Confluence experience.
Headset and peripheral certification for unified communications, including Microsoft Teams and Genesys.
Vendor management experience, including pilots, escalations, and roadmap briefings.

Responsibilities

Test and evaluate vendor laptops, desktops, monitors, docks, and peripherals for Device Council engineering certification.
Create test plans, benchmark hardware, validate BIOS, firmware, driver, and accessory compatibility, and document pass/fail recommendations on 45-day and 60-day certification tracks.
Perform hands-on hardware testing in the lab and develop hardware test standards and recommendations for vendors and new technologies.
Partner with internal teams and vendors on device evaluations, pilots, firmware, roadmaps, and pricing inputs.
Troubleshoot hardware, firmware, and driver issues with Windows Engineering and Operations teams; use endpoint analytics and Intune data to identify issues and recommend, test, and deploy fixes.
Own Microsoft Edge and Google Chrome on Windows, including release validation, update channels, configuration, and ADMX-backed policy in Intune.
Partner with Cyber Security on browser security baselines, extension governance, and browser incidents, and resolve browser support requests.
Package, test, and deploy BIOS, firmware, and driver updates in waves across 30,000 Windows devices.
Coordinate with the OS deployment team to ensure newly certified models have required drivers and validate Windows 11 feature updates on certified hardware.
Submit ServiceNow change requests, validate changes, provide production support, and communicate changes to crew.
Write and maintain repeatable test plans, results, and documentation; co-author quick-start guides and share knowledge with newer engineers.
Receive, track, ship, wipe, and redeploy evaluation hardware across sites, and maintain the test hardware tracker.
Deliver work in sprints using Jira and Confluence.
Participate in special projects and perform other duties as assigned.