Windows Division Coordinator

TIBBETTS LUMBER CO LLC•Ocala, FL

About The Position

Tibbetts Lumber Co. LLC is seeking an experienced Windows Division Coordinator to support Outside Sales Representatives by placing and coordinating product orders and providing superior customer service. The role serves walk-in and contractor customers in person, by telephone, and by email, and involves product selection, pricing, availability, refunds and exchanges, and sales quotations. Coordinators also sell company products and related items, enter orders, and coordinate order production and delivery with store operations. The position includes using customer interactions to explain product features and benefits, develop and close new accounts, and identify and solicit prospective customers. The coordinator manages their work to meet productivity goals, troubleshoots order-processing issues, and may support customer workshops as well as housekeeping, stocking, and inventory-control activities. The role requires observing safety procedures and providing superior service to internal and external customers. Other duties may be assigned.

Requirements

At least two years of experience in the building materials industry is preferred.
Strong verbal and written communication skills.
Strong attention to detail.
Strong customer service skills.
Knowledge of sales techniques and concepts, with the ability to influence and persuade.
Knowledge of company product pricing, discount, and estimating formulas and guidelines.

Nice To Haves

Knowledge of window products is helpful.
At least two years of experience in the building materials industry is preferred.

Responsibilities

Provide customer service to walk-in and contractor customers in person, by telephone, and by email, including assistance with product selection, pricing, availability, refunds, and exchanges.
Generate sales quotations using knowledge of company products, procedures, and practices.
Sell company products and services and related items.
Enter orders into the computer system.
Schedule order production and delivery with store operations.
Use customer calls to explain product features and benefits and develop and close new accounts.
Research, identify, and solicit new customers for company products.
Plan and pace work to meet daily, weekly, project, or team productivity goals.
Troubleshoot order-processing issues to support customer satisfaction and sales opportunities.
May coordinate and conduct customer workshops.
May assist with store housekeeping, stocking, inventory control, and related activities.
Understand and observe safety procedures and practices, attend required safety meetings, and potentially recommend safety improvements.
Provide superior customer service to internal and external customers.
Perform other duties as assigned.