Windows Division Coordinator

Tibbetts Lumber Co•Ocala, FL

About The Position

Tibbetts Lumber Co. LLC, a growing lumber and building materials company, is seeking an experienced Windows Division Coordinator. The role supports Outside Sales Representatives by placing and coordinating product orders and providing superior customer service. Coordinators serve walk-in and contractor customers in person, by telephone, and by email, and help with product selection, pricing, availability, refunds, exchanges, and sales quotations. The position requires working knowledge of company products, procedures, and practices, and involves selling products and services, coordinating order production and delivery, and supporting customer satisfaction and sales opportunities. The coordinator may also help with customer workshops, store housekeeping, stocking, inventory control, and other related activities. Employees must follow safety procedures and practices. Other duties may be assigned.

Requirements

At least two years of experience in the building materials industry is preferred.
Strong verbal and written communication skills.
Strong attention to detail.
Strong customer service skills.
Knowledge of sales techniques and concepts, and the ability to influence and persuade.
Ability to work with company product pricing, discount and estimating formulas, and guidelines.

Nice To Haves

Knowledge of window products.

Responsibilities

Provide customer service to walk-in and contractor customers in person, by telephone, or by email, including assisting with product selection, pricing, availability, refunds, and exchanges.
Generate sales quotations using knowledge of company products, procedures, and practices.
Sell company products and services and related items.
Enter orders in the computer system.
Schedule order production and delivery with store operations.
Use customer calls to explain product features and benefits and develop and close new accounts.
Research, identify, and solicit new customers for company products.
Plan and pace work to meet daily, weekly, project, or team productivity goals.
Troubleshoot order-processing issues to ensure customer satisfaction and optimize sales opportunities.
May participate in coordinating and conducting customer workshops.
May assist with store housekeeping, stocking, inventory control, and related activities.
Understand and observe safety procedures and practices, attend required safety meetings, and potentially recommend safety improvements.
Provide superior customer service to internal and external customers.
Perform other duties as assigned.