Window Install and Service Supervisor

US LBM•Charleston, SC

About The Position

Professional Builders Supply operates in the Carolinas, selling, installing, and distributing residential and commercial building materials. The company provides turn-key installation services for multifamily applications through PBS Commercial and residential roofing and siding through SouthEnd Exteriors. The Window Install and Service Supervisor supervises a team of window installation and service technicians and leads, and oversees installation and service work efficiently. The role includes working alongside installers on assigned jobs, following manufacturer directions and warranty requirements, tracking project time and materials, and maintaining and safely operating equipment. The supervisor also provides customer service, attends required training, cross-trains in other areas, and maintains awareness of the work environment to help ensure accurate, damage-free results. The supervisor is responsible for a team of 8 or more associates, including hiring and termination decisions, setting or relaying goals, communicating expectations, and providing performance feedback. The role also requires compliance with company policies and standards, workplace safety commitments, and other duties as assigned.

Requirements

High school diploma or GED.
At least 5 years of window installation or service experience.
Ability to read and use a measuring tape and other tools required for complete installation.
Good interpersonal, verbal, and written communication skills.
Ability to provide and follow detailed instructions.
Strong teamwork and customer relationship skills.
Demonstrated leadership, including mentoring new associates, training others, safety committee engagement, and participation in US1 Continuous Improvement Projects.

Responsibilities

Supervise a team of window installation and service technicians and leads.
Work with other installers to install window products as assigned and trained.
Follow manufacturer directions and warranty requirements when installing products.
Track time and materials for each installation project as required.
Maintain equipment in good order and report malfunctions to the field supervisor.
Operate equipment safely and responsibly.
Provide quality customer service.
Attend training on new building-material technology and installation methods as required by location management.
Cross-train in other areas to expand knowledge and expertise.
Maintain awareness of the work environment to produce error-free and damage-free results.
Supervise 8 or more associates, including making hiring and termination decisions, setting or relaying goals, communicating expectations, and providing performance feedback.
Mentor new associates and train others.
Engage with the safety committee and participate in US1 Continuous Improvement Projects.
Perform other duties as assigned.
Comply with company policies and standards and adhere to the company's workplace safety commitment.