Window Install and Service Manager

US LBM•Alsip, IL

About The Position

Hines, a division of US LBM Holdings, LLC, operates millwork, wall panel, and truss manufacturing facilities and provides specialty building products in Illinois and surrounding areas. The Window Install and Service Manager manages a team of window installation and service technicians, leads, and supervisors, overseeing installation and service processes efficiently. The position is responsible for managing a team of 10 or more associates, directly and indirectly, and includes hiring and termination decisions, goal setting, communicating expectations, performance feedback, and budget accountability. The role plans, schedules, and oversees installation and service projects; manages crews; and ensures safe, high-quality, productive work that complies with manufacturer guidelines and warranty requirements. The manager also tracks project time and materials, addresses customer concerns, supports training and cross-training, and guides work processes to minimize errors or damage. The listed annual pay range is $80,000–$140,000.

Requirements

High school diploma or GED required.
At least 5 years of window installation or service experience required.
Ability to read and use a measuring tape and other required installation tools.
Good interpersonal skills, verbal and written communication skills, and ability to provide and follow detailed instructions.
Excellent teamwork and customer relationship skills.
Demonstrated leadership through mentoring new associates, willingness to train others, safety committee engagement, and participation in US1 Continuous Improvement Projects.

Responsibilities

Plan, schedule, and oversee all phases of siding installation and service projects.
Manage installation and service crews, ensuring adherence to safety, quality, and productivity standards.
Ensure installation practices comply with manufacturer guidelines and warranty requirements.
Track time and materials for each installation project as required.
Ensure equipment is operated safely and responsibly.
Address and resolve customer concerns promptly.
Attend training to learn new building-material technology and installation methods as required by location management.
Cross-train in other areas to expand knowledge and expertise.
Monitor and guide work processes to ensure quality results with minimal errors or damage.
Manage a team of 10 or more associates, directly and indirectly, including hiring and termination decisions, setting goals, communicating expectations, providing performance feedback, and overseeing budget accountability.
Perform other duties as assigned.
Comply with company policies and standards.
Adhere to the company’s commitment to workplace safety.
Mentor new associates, train others, participate in safety committee engagement, and participate in US1 Continuous Improvement Projects.