Window Install and Service Manager

US LBM•Alsip, IL

2d•$80,000 - $140,000

About The Position

Founded in 1892, Hines operates multiple locations throughout Illinois, including millwork, wall panel, and truss manufacturing facilities, providing specialty building products to customers in Chicagoland and across Illinois, lower Wisconsin, and Northern Indiana. The Window Install and Service Manager manages a team of Window Install and Service technicians, leads, and supervisors and oversees installation and service processes efficiently. The role plans and oversees installation and service projects, manages crews, ensures safety and quality standards, and resolves customer concerns. It also manages a team of 10 or more associates, directly and indirectly, including hiring and termination decisions, goal setting, communicating expectations, performance feedback, and budget accountability. The position pays $80,000–$140,000 annually.

Requirements

High school diploma or GED.
At least 5 years of window installation or service experience.
Ability to read and use a measuring tape and other required installation tools.
Good interpersonal, verbal, and written communication skills, and ability to provide and follow detailed instructions.
Strong teamwork and customer relationship skills.
Demonstrated leadership, including mentoring new associates, willingness to train others, safety committee engagement, and participation in US1 Continuous Improvement Projects.

Responsibilities

Plan, schedule, and oversee all phases of siding installation and service projects.
Manage installation and service crews, ensuring adherence to safety, quality, and productivity standards.
Ensure installation practices comply with manufacturer guidelines and warranty requirements.
Track time and materials as required for each installation project.
Ensure equipment is operated safely and responsibly.
Address and resolve customer concerns promptly.
Attend required training on new building-material technology and installation methods.
Cross-train in other areas to expand knowledge and expertise.
Monitor and guide work processes to ensure quality results with minimal errors or damage.
Manage a team of 10 or more associates, directly and indirectly, including hiring and termination decisions, setting goals, communicating expectations, providing performance feedback, and overseeing budget accountability.
Perform other duties as assigned.
Comply with company policies and standards and adhere to the company's commitment to workplace safety.