Window Install and Service Supervisor

US LBM•Charleston, SC

About The Position

Professional Builders Supply, founded in 2003, operates locations in the Carolinas and sells, installs, and distributes residential and commercial building materials. It also operates a truss manufacturing facility in Fayetteville, North Carolina, and provides turnkey installation services through its PBS Commercial and SouthEnd Exteriors brands. The Window Install and Service Supervisor supervises a team of Window Install and Service technicians and leads and oversees installation and service processes to ensure they are performed efficiently. The role includes working alongside installers on assigned window installation projects, following manufacturer directions and warranty requirements, tracking project time and materials, maintaining and safely operating equipment, and delivering quality customer service. The supervisor oversees a team of 8 or more associates, with responsibilities that include hiring and termination decisions, setting or communicating goals and expectations, and providing performance feedback. The position requires a high school diploma or GED and at least five years of window installation or service experience. The supervisor must be able to use measuring tapes and other tools, communicate and follow detailed instructions, build strong customer relationships, work as part of a team, and demonstrate leadership by mentoring and training associates, participating in safety committee activities, and taking part in US1 Continuous Improvement Projects.

Requirements

High school diploma or GED.
At least 5 years of window installation or service experience.
Ability to read and use a measuring tape and other tools required for installation.
Good interpersonal skills and verbal and written communication skills.
Ability to provide and follow detailed instructions.
Teamwork and customer-relationship skills.
Demonstrated leadership, including mentoring new associates and willingness to train others.
Safety committee engagement and participation in US1 Continuous Improvement Projects.

Responsibilities

Supervise a team of Window Install and Service technicians and leads and oversee installation and service processes.
Work with other installers to install window products as assigned and trained.
Follow manufacturer directions and warranty requirements when installing products.
Track time and materials for each installation project as required.
Maintain equipment in good order and report malfunctions to the field supervisor.
Operate equipment safely and responsibly.
Provide quality customer service.
Attend training on new building-material technology and installation methods as required by location management.
Cross-train in other areas to expand knowledge and expertise.
Remain aware of the work environment to produce error-free, damage-free results.
Supervise 8 or more associates, including making hiring and termination decisions, setting or communicating goals, communicating expectations, and providing performance feedback.
Perform other duties as assigned, comply with company policies and standards, and adhere to the company's workplace-safety commitment.
Mentor new associates, train others, engage with the safety committee, and participate in US1 Continuous Improvement Projects.