Window Glass Technician

Penske Automotive Group•Austin, TX

3d•Onsite

About The Position

The Window/Glass Technician diagnoses and performs vehicle glass repairs efficiently and accurately, in accordance with dealership and manufacturer/factory standards. The role involves repairing and replacing auto glass while maintaining vehicle safety standards, providing customer service, protecting customer vehicles, and documenting work and recommendations. The technician works primarily in an automotive shop and also operates a company fleet vehicle to travel to customer locations. The position requires independent work with minimal supervision as well as collaboration with peers and leadership. Evening, weekend, and holiday hours may be required. The position has no supervisory responsibilities.

Requirements

High school diploma or equivalent, plus two years of related experience, or an equivalent combination of education and experience.
Exceptional customer service skills.
Excellent communication skills, including listening to customers and determining how to assist them.
Ability to work well in a team environment and engage effectively with leadership.
Knowledge of automotive systems, tools, and repair processes.
Strong attention to detail and commitment to quality.
Ability to use technical reference materials and technical manuals in written and online formats.
Ability to communicate technical terms to a non-technical audience.
Ability to follow processes that ensure quality and safety.
Effective time management and ability to prioritize.
Ability to meet the stated physical demands, including prolonged standing, regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and walking; repetitive motion; and talking and hearing.
Ability to lift over 50 pounds with an assistance device, and/or frequently lift or carry objects weighing up to or over 35 pounds, with an assistance device available as needed.
Ability to work evening, weekend, and holiday hours as required.

Nice To Haves

Associate's degree or equivalent from a two-year college or technical school.
Three years of verifiable auto glass replacement experience.
Luxury car experience.

Responsibilities

Repair and replace auto glass components in accordance with vehicle safety standards and manufacturer requirements.
Provide excellent customer service and keep customer vehicles clean during repairs.
Inspect damage, troubleshoot, test vehicles, and determine required or recommended repairs.
Diagnose malfunctions or damage and perform necessary repairs.
Select appropriate tools, safety equipment, and parts for each job.
Install replacement glass and obtain and inspect windshields or windows for the specific vehicle make and model before installation.
Reinstall vehicle parts removed for glass replacement or repair.
Maintain a clean, efficient work area and help keep the shop neat and organized.
Document work performed and recommended on repair orders according to operating procedures.
Safely and professionally operate a company fleet vehicle to and from customer locations during the workday.
Meet the physical requirements of the job.
Work independently with minimal supervision and collaborate effectively with peers and leadership.
Keep abreast of changes in automotive terminology and technology.
Follow attendance, punctuality, and timekeeping standards, including recording shift, break, and personal-departure times.
Follow the Code of Business Ethics and Conduct, work rules, procedures, and lawful supervisor directions.
Uphold non-disclosure and confidentiality policies and agreements.
Maintain a professional appearance in accordance with company policy.
Attend pertinent training upon request and company meetings as required.
Perform other duties as assigned.