Window Glass Technician

Penske Automotive Group•Austin, TX

3d•Onsite

About The Position

The Window Glass Technician diagnoses and performs vehicle glass repairs and replacements efficiently and accurately, in accordance with dealership and manufacturer standards. The role includes inspecting vehicle damage, determining needed repairs, selecting appropriate tools, safety equipment, and parts, installing replacement glass, checking glass for defects before installation, and reinstalling vehicle parts removed during the work. Technicians document completed and recommended work on repair orders, maintain a clean and organized work area, keep customer vehicles clean during repairs, and provide excellent customer service. The position also involves safely operating a company fleet vehicle to travel to customer locations, working independently and collaboratively, keeping current with automotive technology, attending training and meetings as required, and following company policies and procedures. The role is primarily performed in a covered automotive shop, where employees may encounter heat, cold, and regular loud noise. It involves prolonged standing, repetitive motion, and regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, talking, and hearing. Lifting may exceed 50 pounds with an assistance device, or involve frequent lifting or carrying of objects weighing up to or over 35 pounds with an assistance device available as needed. Evening, weekend, and holiday work may be required.

Requirements

High school diploma or equivalent and two years of related experience, or an equivalent combination of education and experience.
Automotive systems, tools, and repair-process knowledge.
Ability to use technical reference materials and manuals in written and online formats.
Ability to communicate technical information to non-technical audiences and listen to customers to determine how to assist them.
Excellent customer service and communication skills.
Ability to work effectively with peers and leadership, and independently with minimal supervision.
Attention to detail and commitment to quality and safety.
Effective time management, organization, and prioritization skills.
Ability to fulfill the physical requirements of the job, including prolonged standing, repetitive motion, regular physical movement, and lifting with an assistance device as needed.
Ability to work evening, weekend, and holiday hours as required.

Nice To Haves

Associate's degree or equivalent from a two-year college or technical school.
Three years of verifiable auto glass replacement experience.
Luxury car experience.

Responsibilities

Diagnose and perform vehicle glass repairs and replacements in accordance with safety, dealership, and manufacturer standards.
Inspect vehicle damage, troubleshoot issues, and test vehicles to identify required or recommended repairs.
Select appropriate tools, safety equipment, and parts for each job.
Install replacement glass and obtain and inspect windshields or windows for the specific vehicle make and model before installation.
Reinstall vehicle parts removed during glass replacement or repair.
Provide excellent customer service and keep customer vehicles clean during repairs.
Document all work performed and recommended on repair orders in accordance with operating procedures.
Maintain a clean, efficient work area and help keep the shop organized.
Safely and professionally operate a company fleet vehicle to and from customer locations throughout the workday.
Follow attendance, punctuality, timekeeping, ethics, confidentiality, appearance, and other company policies and procedures.
Attend pertinent training and company meetings as required.
Perform other duties as assigned.