Willow Application Analyst

Avispa Technology•San Francisco, CA

1d•Remote

About The Position

A leading medical institution is seeking a Willow Application Analyst to design, build, test, implement, and support the Epic Willow application for clinical documentation. The analyst serves as the primary support contact and subject-matter expert for the application, working under the direction of the Team Lead and/or Manager. The position is remote and open to candidates located in the United States. It is a six-month, W2 assignment scheduled for 40 hours per week, Monday through Friday, 8:00 AM to 5:00 PM PST, at $100 per hour.

Requirements

Epic Willow certification.
Epic Willow support experience.
Knowledge of clinical application systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
Ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
Ability to train, support, and collaborate with clinical information system users at all levels, conveying technical information clearly and concisely.
Ability to serve as a technical resource to senior staff and managers on functionality, efficiency, cost-effectiveness, policy, and performance.

Nice To Haves

PharmD preferred.

Responsibilities

Serve as the primary support contact and expert for the Epic Willow application.
Configure, build, and install the application, including interoperability with third-party systems and devices, and coordinate application-area issues that arise during the project.
Analyze clinical workflows and the policies, procedures, and constraints of supported clinical or business operations.
Investigate and document operational specifications and application functionality; work with clinicians to create or adapt written protocols.
Prepare detailed specifications covering clinical processes, information flow, and risk and impact analysis.
Analyze new releases to determine workflow modifications.
Build and populate databases and tables during initial system configuration.
Conduct system testing and conversion data validation.
Develop and document internal procedures and change control processes for the application.
Develop user training aids and train end users on application workflows and use.
Troubleshoot problems and answer questions during training, go-live, stabilization, and ongoing 24/7 support.
Provide customer service, troubleshooting, and application maintenance.