Wildlife & Rodent Exclusion Technician

Bug Master Exterminating Services•Georgetown, TX

About The Position

The Wildlife & Rodent Exclusion Technician delivers wildlife and rodent exclusion services, inspections, trapping, repairs, and prevention solutions. The technician identifies animal activity and structural entry points, completes durable exclusion work, and provides a professional customer experience while meeting company service and production standards. The role emphasizes safe, efficient route completion, long-term solutions, reduced callbacks, and customer retention. Work includes inspecting residential and commercial properties; sealing structural openings; installing and maintaining trapping and rodent-control systems; performing humane wildlife removal; and following up to assess the effectiveness of services. The technician explains findings and recommendations to customers, completes accurate service documentation, and communicates follow-up needs or urgent issues. The position also involves maintaining a company vehicle and equipment, following applicable wildlife-control, pesticide, licensing, and safety requirements, and working in varied indoor and outdoor environments. Performance is evaluated using measures such as route completion, daily production, callbacks, missed stops, technician leads, customer retention, workmanship, and follow-up effectiveness.

Requirements

High school diploma or GED.
At least 1 year of hands-on experience in wildlife or rodent control, removal, or exclusion.
Experience identifying wildlife and rodent entry points, performing structural exclusion repairs, and implementing trapping and prevention solutions.
Excellent organizational skills and attention to detail.
Strong verbal and written communication skills, including active listening.
Ability to work independently and manage daily schedules and assigned routes.
Strong customer-service and interpersonal skills.
Basic math proficiency.
Ability to read and interpret safety data sheets and pesticide labels.
Mechanical aptitude, problem-solving skills, and ability to perform minor structural repairs.
Ability to identify wildlife and rodent activity, nesting areas, entry points, and conducive conditions.
Proficiency with hand tools, power tools, ladders, trapping equipment, and exclusion materials.
Knowledge of wildlife behavior, rodent biology, and integrated pest management principles.
Ability to safely perform exclusion work in attics, crawl spaces, rooftops, and other confined or elevated areas.
Ability to assess property conditions and recommend effective long-term prevention solutions.
Valid Texas apprentice, technician, or certified applicator license, as applicable to assigned duties, or willingness to obtain one upon hire.
Valid Texas driver's license with a clean driving record.
Ability to obtain and maintain any additional permits, certifications, or authorizations required for assigned wildlife-control activities.
Ability to lift and carry up to 50 pounds regularly; stand, walk, bend, kneel, crawl, climb stairs and ladders, and work in multi-story buildings.
Ability to work outdoors, in confined spaces, crawl spaces, rooftops, and attics, and navigate uneven surfaces, elevated work areas, and tight spaces.
Ability to wear required PPE, including respirators, gloves, and safety boots.

Nice To Haves

At least 6 months of experience in a customer-facing or service-related role.
Experience working in residential and commercial environments.
Knowledge of wildlife behavior, rodent biology, and exclusion techniques.

Responsibilities

Inspect interiors and exteriors to identify wildlife and rodent activity, nesting areas, entry points, and conducive conditions.
Seal structural entry points around rooflines, soffits, vents, foundations, and other openings.
Perform exclusion repairs using appropriate materials, tools, and techniques; inspect completed work before leaving the property.
Install, monitor, and maintain wildlife trapping and rodent-control systems in accordance with applicable regulations.
Identify wildlife and rodent damage and recommend corrective actions.
Conduct follow-up inspections to evaluate exclusion effectiveness and prevent recurring infestations.
Perform humane wildlife removal and exclusion in accordance with applicable laws and company procedures.
Complete assigned daily services and ensure scheduled stops are completed or properly resolved.
Manage routes, schedules, and time efficiently; minimize missed stops, rescheduling, and unnecessary callbacks.
Communicate service updates, follow-up needs, and account information to support staff.
Perform services within company standards and defined scope, maintaining clean and professional work areas.
Educate customers about wildlife behavior, infestation risks, exclusion methods, and prevention strategies; explain findings, recommendations, and service expectations.
Build customer relationships, address concerns in the field when possible, and support customer satisfaction and retention.
Meet daily and weekly production targets without compromising quality; identify additional service opportunities and generate qualified technician leads.
Follow wildlife-control regulations, pesticide-label requirements, company safety protocols, and Texas Department of Agriculture licensing and compliance requirements.
Handle, transport, and dispose of wildlife, control materials, and waste in accordance with applicable requirements; use appropriate PPE.
Complete service records accurately and in real time, documenting activity, entry points, repairs, trapping locations, and recommendations; capture before-and-after photos when required.
Communicate findings, follow-up needs, and unresolved concerns, and immediately escalate property damage, safety hazards, or service issues.
Maintain a clean, stocked, operational vehicle and properly maintain tools, ladders, trapping equipment, and application materials.
Perform daily equipment-readiness and safety checks and ensure required tools and materials are available.