Wildlife Repair/Exclusion Technician

Critter Control•Sturbridge, MA

About The Position

Critter Control Operations provides wildlife management services for residential and commercial properties, including humane wildlife removal, exclusion, and damage repair. The Wildlife Repair/Exclusion Technician performs hands-on exclusion, repair, and remediation work to prevent future wildlife intrusions. The role involves identifying entry points, completing structural repairs, and applying humane wildlife-prevention solutions while meeting safety, technical, and quality standards. Technicians inspect properties, install exclusion materials, make minor repairs, and may remove wildlife using humane trapping and relocation techniques. The position also requires documenting work and materials, reviewing completed scopes of work with customers, coordinating with sales and customer service teams, and following up to confirm customer satisfaction. The work is performed in the field across varied locations and weather conditions.

Requirements

High school diploma or equivalent.
Valid driver’s license.
Proven experience in construction, carpentry, roofing, or another related field.
Ability to work independently in the field.
Strong problem-solving skills and attention to detail.
Proficiency using several types of software and applications.
Physical ability, with or without reasonable accommodation, to travel to varied locations, walk and move across diverse terrain, work outdoors in varied weather, climb stairs and ladders, crouch, kneel, bend, and stretch, and regularly lift and carry up to 50 pounds.
Clear verbal communication skills to interact effectively with clients and team members.

Nice To Haves

College degree.

Responsibilities

Inspect property interiors and exteriors, including roofs, attics, crawlspaces, and other confined spaces, to identify wildlife entry points and vulnerabilities.
Install preventative exclusion materials such as screens, chimney caps, vent covers, and other barriers.
Complete minor repairs to roofs, siding, foundations, and other structural areas where wildlife may enter.
Safely remove wildlife using humane trapping and relocation techniques in accordance with company standards and regulations.
Document services performed, materials used, and customer interactions accurately.
Provide detailed reports and review completed scopes of work with customers.
Collaborate with sales and customer service teams to support a positive customer experience.
Follow up with customers to confirm satisfaction and address additional concerns or recommendations.
Follow applicable safety, technical, and quality guidelines.

Benefits

Competitive hourly rate plus production commission.
Health, dental, and vision insurance.
401(k) with generous match.
Employee Stock Purchase Plan (ESPP).
Six paid holidays annually.
PTO accrual based on tenure, with three weeks beginning the first full year.
Tuition reimbursement up to $5,250 per year or free tuition for approved programs through Purdue Global.
Ongoing training and professional development opportunities.
Supportive team environment with a focus on work-life balance.
Career advancement opportunities within the Rollins Family of Brands.