Wild Roast Deli Lead
About The Position
The Wild Roast Deli Lead helps manage the day-to-day operations of Wild Roast and oversees the room and staff to ensure a high level of customer service and satisfaction. The role promotes exemplary guest service and a clean, safe, healthy work environment; supervises staff, including coaching, counseling, orientation, and scheduling; and consults with the Wild Roast Deli Supervisor on improvements and changes. The Lead assists with staff training and monitors drink handling and preparation for consistency in recipes, produce, and presentation. The position also helps maintain organized storage, participates in Food & Beverage Management meetings when assigned, and communicates with customers, the Deli Supervisor, and staff. The Lead performs regular deli duties as needed, including food preparation and beverage service, POS operation, restocking, cleaning, trash disposal, and putting away freight. The role may include work in other Food & Beverage areas and other duties as assigned.
Requirements
- Two years of customer service experience.
- Six months of supervisory experience.
- High school diploma/GED or ten years of experience.
- Knowledge of various recipes.
- POS and inventory system experience.
- Strong interpersonal, guest service, leadership, communication, analytical, and decision-making abilities.
- Ability to stand and/or walk for long periods, maneuver 50 pounds, and demonstrate good visual and auditory acuity.
- Professional demeanor and a positive attitude toward employees and guests.
- Must possess or obtain Food Handler Certification and an OLCC server permit within 30 days of employment.
- Ability to work a flexible schedule.
- High-Security Gaming License required.
- Must be at least 21 years of age.
Responsibilities
- Promote prompt, efficient, and friendly guest service.
- Promote and maintain a clean, safe, and healthy work environment for employees and guests.
- Supervise staff, including performance management, coaching, counseling, employee orientation, and staff scheduling.
- Consult with the Wild Roast Deli Supervisor about improvements and changes.
- Communicate professionally and promptly with customers.
- Assist in training staff and monitor drink handling and preparation for consistency of recipes, produce, and presentation.
- Assist in maintaining an organized storage facility.
- Participate in Food & Beverage Management meetings when assigned.
- Comply with the employee handbook, departmental policies and procedures, safety codes, and applicable regulatory requirements.
- Work in other Food & Beverage areas when assigned.
- Identify areas for improvement and develop strategies that can be implemented.
- Maintain open communication with the Deli Supervisor and staff to ensure high-quality service.
- Perform deli staff duties as needed, including food preparation and service, beverage service, operating POS, restocking, cleaning tables and equipment, trash disposal, and putting away freight.
- Make sound decisions in accordance with regulatory law, the WRC Team Member Handbook, department policies and procedures, and safety codes.
- Operate Wild Roast Deli equipment and train others to use it.
- Maintain a calm demeanor during high-volume periods and special events.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
