Deli Lead

Hometown Grocers•Merrill, WI

10d

About The Position

The Deli Lead provides leadership to all Deli associates, ensures an enjoyable shopping experience is consistently delivered, and contributes to store sales and profitability. This full-time, hourly position leads department staffing, training, performance, inventory, merchandising, guest service, cleanliness, and operational goals. The position reports to the Deli Department Manager and works a variety of shifts, including days, nights, weekends, and holidays, based on business needs.

Requirements

High school education or an equivalent combination of education and experience.
Understanding of leadership and how to motivate a team.
Exceptional interpersonal skills and the ability to communicate effectively with a diverse crew in a fast-paced environment.
Knowledge of technology and computer use.
Thorough knowledge of the retail food business and perishable department operations, merchandising skills, and the ability to make timely and effective decisions.
Ability to deal tactfully and effectively with guests and personnel.
Knowledge and understanding of safety requirements and company safety policies, and ability to apply on-the-job safety training to recognize and respond to possible safety hazards.
Proper training and knowledge of hand jacks, slicers, balers, trash compactors, fryers, ovens, grinders, and mixers.
ServeSafe certification; Hometown Grocers will pay for certification if the candidate is not already certified.
Ability to stand in place for long periods and regularly bend, stoop, and kneel; full range of upper-body motion; frequent lifting of up to 50 pounds.

Responsibilities

Lead the department in achieving labor goals by creating associate schedules and collaborating with store leadership on daily, weekly, and annual labor objectives.
Contribute to Deli Department gross profit goals through planning and shrink control.
Lead and reinforce company culture, guest service, and performance expectations.
Maintain adequate staffing by partnering with the Store Manager and Human Resources to interview applicants and extend offers to qualified candidates.
Train and lead new Deli associates, and provide additional support and training at 30, 60, and 90 days post-hire to support retention.
Guide associates, delegate duties, and support their professional goals and development.
Collaborate with the Store Manager to prepare and conduct Deli associate performance reviews.
Document associate policy and procedure violations and conduct appropriate corrective action in collaboration with Human Resources and the Store Manager.
Ensure correct signage throughout the Deli Department.
Observe sales floor and back-stock conditions and take action to address opportunities.
Maintain inventory levels, ensure accurate pricing on products received and sold, and place vendor orders for special orders and holidays using item movement as needed.
Provide excellent guest service by addressing concerns and resolving issues.
Maintain, organize, and clean department work areas, shelving, and sales floor as needed.
Assist with and complete coaching sessions, performance reviews, event notes, training checklists, and store sales.
Perform other duties as assigned.
Maintain regular, timely attendance in compliance with the work schedule and provide adequate notice to find a replacement for occasional absences.