WIC Supervisor

NATIVE HEALTH•Phoenix, AZ

22h

About The Position

The WIC Supervisor manages day-to-day operations of NATIVE HEALTH’s Supplemental Nutrition Program for Women, Infants, and Children (WIC). The role oversees client and employee relations, recruitment and retention, communication, staff training, regulatory compliance, and program documentation. The supervisor documents visits using the SOAP format in the Shared Tribal Automated Reporting System (STARS) at an advanced level and follows local agency and Inter Tribal Council of Arizona (ITCA) WIC policies and procedures. The position assists the Community Health and Wellness (CHW) Director with program operations and supervises and supports WIC staff. It reports directly to the CHW Director. The supervisor supports WIC clients through assessments, certifications, counseling, nutrition education, breastfeeding promotion, referrals, and outreach. The role oversees clinic flow, caseloads, staffing, supplies, equipment, documentation, quality assurance, reporting, and compliance. It also trains, coaches, and evaluates staff; supports program planning and improvement; and provides clinic coverage and clerk, certifier, or CPA functions as needed. The position may require work at any location or late hours as needed, including clinics and outreach.

Requirements

Knowledge of the WIC program, program planning concepts, and practices.
Knowledge of sound nutrition practices, obesity and diabetes, and maternal and child nutrition.
Ability to provide sensitive and effective individual and group nutrition education.
Interviewing and communication skills to elicit information and gain cooperation from clients and staff in a nondiscriminatory manner.
Cultural sensitivity and ability to work with minority populations and varied ethnic groups, including knowledge of Native American and other minority populations’ cultural and social backgrounds.
Empathy and resourcefulness in helping clients and making them feel welcome and cared for.
Ability to lead, supervise, mentor, and coach staff and foster a positive team environment.
Ability to deal with irate and belligerent clients.
Ability to maintain appropriate client-record documentation and handle confidential materials responsibly.
Proficiency with computer applications such as Microsoft 365 Suite and Adobe.
Ability to work independently and take initiative in addressing concerns and issues.
Ability to establish program goals and objectives and assess program performance in relation to goals.
Strong written and verbal communication skills, including ability to provide written and oral presentations.
Knowledge of infection prevention and control, standard precautions, proper PPE use, safe handling and disposal of biohazard materials, and workplace safety protocols.
Experience in nutritional counseling of minority populations.
Flexibility to work at any location or late hours as needed, including clinics and outreach.
Dependability, punctuality, reliability, ability to relate well to others, and ability to meet deadlines.
Professional demeanor, dress, and presentation of self and organizational materials.
Excellent critical thinking and customer service skills and a high level of professionalism.
Valid and unrestricted Arizona driver’s license; out-of-state applicants must obtain one within 30 days of hire. Must meet the stated driving-record requirements, maintain the license during employment, and be insurable under NATIVE HEALTH’s liability auto policy.
Must pass a criminal background check and obtain and maintain a Class I Fingerprint Clearance Card within the first 90 calendar days of employment.
Must pass pre-employment substance abuse testing and submit to random testing during employment.
Must provide an updated immunization record at employment and a current TB skin report (within 12 months), with annual TB updates.
Must obtain Basic Life Support certification within 90 calendar days of employment and maintain it during employment.

Nice To Haves

Bachelor’s degree in nutrition or a related field preferred.
At least two years of supervisory or management experience and experience mentoring staff preferred.
Experience with STARS preferred.

Responsibilities

Provide assessments, certifications, and counseling to women, infants, and children according to WIC guidelines.
Monitor caseloads and manage clinic flow and staffing.
Deliver individual and group in-service education and training.
Promote and support breastfeeding among WIC clients and oversee the Breastfeeding Peer Counselor Program.
Complete required breastfeeding education and maintain Certified Lactation Educator (CLE) certification.
Train, monitor, coach, and evaluate local agency staff to ensure competency and adherence to standards.
Provide coverage at WIC clinics when needed.
Ensure daily clinic operations comply with ITCA, USDA, HIPAA, and NATIVE HEALTH policies and procedures.
Monitor clinical flow to support efficient service and low client wait times.
Ensure required daily documentation is completed, including Rights & Responsibilities, formula authorization, flow sheets, and follow-up for clients who miss appointments.
Maintain client confidentiality and securely store protected health information; promptly shred unnecessary identifiers.
Support quality assurance, accurate data entry, and preparation for audits or reviews.
Complete the annual WIC application and budget with support from the CHW Director.
Prepare and submit timely monthly and quarterly program reports; analyze data and identify improvement areas.
Supervise WIC clinic staff, including schedules, punctuality, assigned duties, and timely staff evaluations.
Orient and train staff for successful performance and oversee day-to-day staff performance and clinic operations to meet ITCA contracted caseload targets.
Keep the CHW Director informed about staff and operational issues and clinic concerns.
Foster a collaborative, customer-service-oriented, team environment that supports inclusive problem-solving.
Perform clerk, certifier, or CPA functions as needed.
Maintain current nutrition and breastfeeding knowledge by attending classes, conferences, workshops, and seminars.
Oversee daily clinic management and ensure staff track supplies and equipment, including cleaning and maintaining hemoglobin meters daily.
Resolve client concerns and questions promptly and professionally.
Assist the CHW Director with identifying program needs and planning clinic operations.
Make appropriate internal and external health and social service referrals and document follow-up.
Respond to referrals from other programs with knowledge of eligibility and community resource application procedures.
Attend outreach events, health fairs, and stakeholder meetings to serve WIC-eligible populations in Maricopa County.
Support the CHW Director in establishing clinic sites and delivering WIC services in community-based settings, including outreach.
Attend required ITCA, nutrition, and in-service training.
Assist with quality improvement initiatives and perform other work-related duties in support of the WIC program and organizational mission.