WIC Supervisor

NATIVE HEALTH•Phoenix, AZ

About The Position

The WIC Supervisor / Registered Dietitian (RD) manages the day-to-day operations of NATIVE HEALTH’s Supplemental Nutrition Program for Women, Infants, and Children (WIC). The role oversees client and employee relations, recruitment and retention, communications, staff training, regulatory compliance, clinic operations, and program reporting. The position documents visits using the SOAP format in the Shared Tribal Automated Reporting System (STARS) at an advanced level, follows local agency and Inter Tribal Council of Arizona (ITCA) WIC policies and procedures, and assists the Community Health and Wellness (CHW) Director with program operations. It provides supervision and support to WIC staff and maintains positive working relationships with staff and clients. This position reports directly to the CHW Director. The supervisor provides WIC assessments, certifications, and nutrition counseling; supports breastfeeding and oversees the Breastfeeding Peer Counselor Program; and may provide clinic coverage or perform clerk, certifier, or CPA functions as needed. The role ensures compliant, efficient clinic operations, appropriate documentation and confidentiality, quality assurance, and achievement of contracted caseload targets. It also supports staff development, community referrals and outreach, clinic-site planning, and quality improvement efforts.

Requirements

Bachelor’s degree in nutrition or dietetics.
Registered Dietitian license.
Experience in nutritional counseling of minority populations.
Ability to work at any location as needed, including clinics and outreach.
Excellent critical-thinking and customer-service skills, with a high level of professionalism.
Knowledge of WIC programs, program planning concepts, and practices.
Knowledge of sound nutritional practices, obesity and diabetes, and maternal and child nutrition.
Ability to provide sensitive, culturally aware nutrition education individually and in groups.
Interviewing and communication skills to elicit information and gain client and staff cooperation in a nondiscriminatory manner.
Cultural sensitivity and ability to work with minority populations and varied ethnic groups, including knowledge of Native American and other minority populations’ cultural and social backgrounds.
Empathy and resourcefulness in helping clients and ensuring they feel welcome, important, and cared for.
Ability to lead, supervise, mentor, and coach personnel and foster a positive, team-oriented environment.
Ability to deal with irate and belligerent clients.
Ability to maintain appropriate client-record documentation and handle confidential materials without betraying client, family, or agency trust.
Proficiency with computer-based applications such as Microsoft 365 Suite and Adobe.
Ability to work independently and take initiative in addressing concerns and issues.
Ability to establish program goals and objectives and assess programs against those goals.
Written and verbal communication skills, including the ability to deliver written and oral presentations.
Knowledge of infection prevention and control, including standard precautions, proper PPE use, safe handling and disposal of biohazard materials, and workplace safety protocols.
Valid and unrestricted Arizona driver’s license, obtained within 30 days of hire for out-of-state applicants; no DUI/DWI or reckless-driving convictions in the previous five years and no more than two at-fault accidents in the previous three years. Must maintain the license and be insurable under NATIVE HEALTH’s liability auto policy.
Must pass a criminal background check and obtain and maintain a Class I Fingerprint Clearance Card within the first 90 calendar days of employment.
Must pass pre-employment substance-abuse testing and submit to random testing during employment.
Must provide an updated immunization record at hire and a current tuberculosis skin report (within 12 months) at hire, with annual updates.
Must obtain Basic Life Support certification within 90 calendar days of employment and maintain it.

Nice To Haves

Minimum of two years of supervisory and staff-mentoring experience is preferred.
Experience with STARS is preferred.

Responsibilities

Provide assessments, certifications, and counseling to women, infants, and children in accordance with WIC guidelines.
Monitor caseloads and manage clinic flow and staffing.
Deliver individual and group in-service sessions on educational topics and training needs.
Promote and support breastfeeding among WIC clients and oversee and support the Breastfeeding Peer Counselor Program.
Complete required breastfeeding education and maintain Certified Lactation Educator (CLE) certification.
Train, monitor, coach, and evaluate local agency staff to ensure they perform duties according to established standards.
Provide coverage at WIC clinics when needed.
Ensure daily clinic operations comply with ITCA, USDA, HIPAA, and NATIVE HEALTH policies and procedures.
Monitor clinical flow to support efficient service delivery and low client wait times.
Ensure required daily documentation is completed, including Rights & Responsibilities (R&R), formula authorizations, flow sheets, and follow-up for no-show clients.
Maintain client confidentiality and secure protected health information; shred unnecessary identifiers promptly.
Support quality assurance, accurate computer data entry, and preparation for audits or reviews.
Complete the annual WIC application and budget with support from the CHW Director.
Prepare and submit accurate, timely monthly and quarterly program reports; analyze data, assess performance, and identify improvement areas.
Supervise WIC clinic staff, monitor schedules, punctuality, and assigned duties, and complete staff evaluations in a timely manner.
Train and orient staff to support successful performance.
Oversee staff performance and clinic operations to meet contracted ITCA caseload targets.
Keep the CHW Director informed of staff, operational, and clinic concerns in a timely manner.
Foster a collaborative, customer-service-oriented, team environment that supports inclusive problem-solving.
Perform clerk, certifier, or CPA functions as needed.
Maintain current nutrition and breastfeeding knowledge by attending classes, conferences, workshops, and seminars.
Oversee daily clinic management and ensure high-quality client service.
Ensure staff track clinic supplies and equipment, including hemoglobin meters, and that equipment is cleaned and maintained daily.
Resolve client concerns, questions, and issues promptly and professionally.
Assist the CHW Director in identifying program needs and planning clinic operations.
Make appropriate referrals to internal and external health and social service programs and document routine follow-up.
Respond to referrals from other programs and apply knowledge of eligibility and application procedures for community resources.
Attend outreach events, health fairs, and stakeholder meetings to serve WIC-eligible populations in Maricopa County.
Support the CHW Director in establishing clinic sites and providing WIC services in community settings, including outreach.
Attend required ITCA training, nutrition training, and in-service sessions.
Assist with quality improvement initiatives to enhance client outcomes and program effectiveness.
Perform other work-related duties in support of the WIC program and organizational mission.
Maintain professional demeanor, dress, and presentation of self and organizational materials.
Meet standard employment requirements, including maintaining a valid Arizona driver's license and required clearances, testing, immunization records, TB updates, and BLS certification.