WIC Intake Specialist
About The Position
Do you pride yourself on going the extra mile to deliver stellar customer service? As our WIC Intake Specialist, you will have the opportunity to be one of our clients’ first encounters. As a WIC Intake Specialist, you will be the first line of support to clients seeking Women, Infants, and Children (WIC) services. In this role, you will become an expert in determining WIC program eligibility, conducting anthropometric and biochemical screenings, and educating clients on how to use their nutrition benefits. We're hosting an in-person hiring event for this position! Join us Tuesday, July 21, from 1PM to 5PM at our St Mary’s WIC location, 3003 W. Thomas Rd, Phoenix, AZ 85017. The cross streets are 31st Ave & Thomas. Bring your resume, walk in, and walk out with a new career at Maricopa County!
Requirements
- Bilingual skills in Spanish/English, reading, writing, and speaking at an advanced proficiency level
- Two years of experience providing public services and interacting with the public
- High school diploma or GED
- An equivalent combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis
- Must be able to participate in emergency response training as scheduled and be available to respond as directed in the event of a public health emergency
- Within one month of hire, all employees are required to provide evidence of immunity or receive immunizations for vaccine-preventable illnesses for any position within the Maricopa County Department of Public Health; required immunizations include MMR (measles, mumps, rubella), Tdap (whooping cough and diphtheria), Varicella (chickenpox), and annual Influenza; some positions require a Hepatitis B vaccine and/or a Tuberculosis test
- Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
Nice To Haves
- Experience assessing client eligibility for public assistance programs
- Experience with the WIC Supplemental Nutrition Program
Responsibilities
- Assesses WIC program eligibility based on federal regulations and guidelines (e.g., screening and documentation of family income, identification for participants and caregivers, family address, caregiver information level, foster status, and participant category)
- Performs administrative duties such as answering phones, monitoring clinic emails, scheduling appointments, and performing client check-ins
- Performs hemoglobin screening tests using invasive and non-invasive methods, depending on the participant's age, and performs anthropometric measurements (e.g., height, length, and weight) on women, infants, and children
- Provides client-centered information on the specific nutrition benefits provided, vendor and Farmers' Market locations to utilize benefits, and instructions on how to use and redeem nutrition benefits
- Informs clients of their rights and obligations for program participation, documents in client files in the Arizona WIC Health and Nutrition Delivery System (HANDS) computer system, and gathers caregiver written consent using the HANDS computer system and DocuSign
- Participates in annual, ongoing program continuing education training activities based on County, State, and Federal regulations
Benefits
- Tuition reimbursement
- Exceptional work-life balance
- Opportunities for growth and development within Maricopa County
- Low-cost, high-value healthcare for you and your qualifying dependents
- Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
- Paid vacation, sick time, and parental leave
- Extensive wellness program, including an incentive
- Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
