Intake Specialist

Good Samaritan Family Resource Center of San Francisco•San Francisco, CA

1d•$24 - $25•Onsite

About The Position

Under the direction of the Service Coordination Manager, this position is responsible for creating a welcoming, professional, and friendly environment for all Good Samaritan visitors. Key responsibilities include Inform families of Good Samaritan’s mission and programs, conduct initial intake and make referrals to appropriate Good Samaritan services and community resources.

Requirements

High School Diploma or equivalent and 1 year of relevant work experience
Bilingual Spanish/English required (in reading, writing, and speaking), bicultural preferred
Experience working with Latino immigrant population and understanding of immigrant issues
Excellent written and verbal communication skills and public relation/customer services skills
Excellent and careful attention to detail
Ability to work in a fast‐paced, high need environment
Must possess good organizational and time-management skills
Demonstrate good judgment and have excellent problem-solving abilities
Always maintain a professional demeanor and always maintain confidentiality
Must be able to work evenings and weekends as needed
Must be self-motivated, have excellent work ethic and be able to work independently
Proficient in Outlook Suite (Word, Mail, Excel, etc.)
Must complete a full background check (Department of Justice, FBI, Child Abuse Index).
Must have TB clearance and current Covid Vaccine Card.
Candidates must go through a background check after a conditional offer is made.
Bilingual (Spanish and English)

Nice To Haves

Knowledge of Mission District and citywide resources
Previous experience in or understanding of the family resource center and/or family strengthening models
Training or experience in the areas or early childhood and/or youth development
Experience with the practice of conflict management and de-escalation methods

Responsibilities

Receive all visitors who enter the center, providing a positive and welcoming environment
Support the coordination/facilitation of their assigned program, communicate with the Program Facilitator/Specialist to perform related data entry and track/enter participant’s attendance.
Ensure communication and interventions with visitors and participants are culturally relevant, acknowledge and value families' strengths, and are responsive to the multiple aspects of the diversity of the families served
Explain Good Samaritan classes and programs to participants, other service providers, and visitors
Conduct Basic and Comprehensive Intakes through internal database (Salesforce, CMS) to new and returning Good Samaritan Participants which includes assessing needs, completing consent forms and keeping documents confidential.
Pre-screen needs of those seeking services through agency’s Basic Intake process to provide information and referrals to internal and external programs
Support participants through walk-in or scheduled appointments by providing information and helping them apply for public benefits, Below Market Rate (BMR) housing, and other available community programs and services.
Work with other staff and service providers to ensure appropriate referrals and follow-up on referred participants
Answer incoming calls, route callers or provide information as required in a professional manner
Maintain and update program referral and services information. Maintain and update internal Good Samaritan resources as well as latest community resources and referrals
Co-facilitate and/or assist with Early Literacy curriculum and/or other workshops
Perform community research to identify and add new resources to our resource information guide
Maintain the reception area clean and keep the work area organized following our latest
Distribute Good Samaritan mail and handle incoming mail and deliveries
Follow security and emergency procedures
Follow guidance on access of visitors and monitor the safety of the building
Provide administrative support to staff as needed
Meet with Service Coordination Manager weekly, attend staff, team, and committee meetings as scheduled
Other duties as assigned
Responsible for the strict maintenance of client confidentiality