WIC Clerk II

Brazoria County•434 E. Mulberry Angleton, TX

9h•Onsite

About The Position

Under general supervision, provides various staff support services to the County’s Women, Infants and Children (WIC) program staff and clients. Hours: M-F, 8a – 5p; additional hours as required (one Saturday per month). Essential duties and responsibilities may include, but are not limited to, the following: Greets clients, provides exceptional customer service and provides various information via phone or in-person. Determines income and residence eligibility for applicants; makes referrals as appropriate. Conducts nutrition eligibility screening: takes diet and medical history; obtains anthropometric data, including height and weight and subsequent charting; performs finger sticks to assess iron status according to WIC guidelines. Enters certification data, issues food benefits, provides use orientation, obtains signatures. Maintains family and participant updated information according to state agency and local agency guidelines; shreds folders and other documents as directed. Maintains appointments via the TXIN system and/or online appointment system; confirms appointments; follows up on missed appointments. Contacts the WIC State Agency Help Desk, TXIN or IS to resolve computer problems. Teaches nutrition education classes. Completes various activity reports. Maintains the inventory of returned formula. Participates in outreach activities. Serves in the Call Center as assigned. Promotes breastfeeding and assists in issuing breastpumps. May service as Quality Management committee member. Attends and participates in meetings and conferences as required.

Requirements

High school diploma or equivalent
One year of experience in customer service
Valid Texas Driver’s License
Knowledge of applicable local, state and Federal statutes, rules, codes and regulations governing WIC program operations.
Basic nutrition knowledge, i.e., WIC nutrition modules.
Breastfeeding equipment and practices.
Principles and practices of effective nutrition education.
Principles and practices of effective training.
Department policies, procedures and regulations covering specific areas of assignment.
Communicating effectively, both orally and in writing.
Establishing and maintaining cooperative working relationships with managers, supervisors, employees, external public agencies, suppliers, program applicants and participants and the general public.
Using initiative, discretion and decision making within established procedures, guidelines and rules.
Defining problems, collecting data, establishing facts and drawing valid conclusions.
Performing basic mathematical calculations.
Providing effective customer service.
Operating a personal computer and various software applications.

Nice To Haves

Equivalent combination of education, training and experience as determined by Human Resources.

Responsibilities

Greets clients, provides exceptional customer service and provides various information via phone or in-person.
Determines income and residence eligibility for applicants; makes referrals as appropriate.
Conducts nutrition eligibility screening: takes diet and medical history; obtains anthropometric data, including height and weight and subsequent charting; performs finger sticks to assess iron status according to WIC guidelines.
Enters certification data, issues food benefits, provides use orientation, obtains signatures.
Maintains family and participant updated information according to state agency and local agency guidelines; shreds folders and other documents as directed.
Maintains appointments via the TXIN system and/or online appointment system; confirms appointments; follows up on missed appointments.
Contacts the WIC State Agency Help Desk, TXIN or IS to resolve computer problems.
Teaches nutrition education classes.
Completes various activity reports.
Maintains the inventory of returned formula.
Participates in outreach activities.
Serves in the Call Center as assigned.
Promotes breastfeeding and assists in issuing breastpumps.
May service as Quality Management committee member.
Attends and participates in meetings and conferences as required.