Wholesale Specialist I

Yamaha Motor Corporation, USA•Marietta, GA

7d•Onsite

About The Position

Yamaha is hiring a Wholesale Specialist I at its facility in Marietta, Georgia. The role supports the Motorsports dealer network, Field Sales organization, and internal departments through daily operation of the Motorsports Order Desk. It provides customer service, order management, sales program administration, and operational support by coordinating dealer orders, monitoring inventory availability, resolving issues, and working across departments to support timely product delivery and a positive dealer experience. The position serves as a primary representative of the Motorsports Order Desk and liaises between dealers and Yamaha departments. It administers wholesale sales programs and orders, monitors fulfillment and delivery activity, investigates order and inventory issues, analyzes performance data, and supports program audits, dealer events, CRM maintenance, and training. The role works under general supervision and uses judgment and initiative within established policies and program guidelines, escalating significant financial, operational, or customer-impact issues to management.

Requirements

High school diploma required.
2–4 years of customer service, sales administration, order management, distribution, or related operational experience.
Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
Use judgment, initiative, and attention to detail within approved policies, procedures, and program guidelines.

Nice To Haves

Associate's or Bachelor's degree.
Experience in a customer-facing, dealer support, call center, or order management environment.
SAP order management or ERP system experience.

Responsibilities

Provide daily phone and email support to dealers, District Managers, and internal stakeholders on product availability, ordering, sales programs, order status, delivery timing, and dealer inquiries.
Act as the liaison between the dealer network and Yamaha departments to resolve issues and provide customer service.
Create, administer, and support wholesale sales programs, dealer orders, and promotional initiatives using SAP and other business systems.
Ensure sales program accuracy, compliance, and timely execution.
Monitor order fulfillment, unit releases, invoicing activity, and dealer delivery schedules in support of wholesale objectives and customer expectations.
Collaborate with Inventory Planning and Logistics to address delivery constraints and order issues.
Investigate, resolve, and communicate order discrepancies, inventory issues, dealer concerns, and program questions; escalate issues and recommend corrective actions and process improvements.
Analyze order, inventory, and program performance data; provide reporting, identify trends, and recommend operational improvements.
Partner with Sales, Inventory Planning, Logistics, Finance, ISD, and Yamaha Financial Services on dealer programs, order management, and customer support.
Assist with program audits, documentation retention, dealer event administration, and CRM data maintenance.
Support training and knowledge sharing on sales program administration, order management processes, and system usage.
Perform other duties as assigned.