Wholesale Operations Specialist

Lovevery•Boise, ID

23h

About The Position

Lovevery is a direct-to-consumer startup based in Boise, Idaho, whose mission is to help parents give their children meaningful development experiences during the early years of life. The Wholesale Operations Specialist owns the order-to-cash process for major wholesale accounts, ensuring purchase orders, fulfillment, invoicing, and payments reconcile accurately between retail partners, operations and supply chain, and finance. This analyst-level role is intended for someone who is precise, process-minded, and skilled at identifying discrepancies before they become larger problems. The role is based in Lovevery’s Boise, Idaho office. Remote work may be considered for exceptional candidates with the right experience; the benefits section also notes a remote working option available anywhere in the US.

Requirements

1–3 years of experience in order management, supply chain operations, deductions or chargeback management, or a related operations or finance role; ideally involving Amazon, Target, Walmart, or similar retail or marketplace accounts.
Hands-on experience with retailer portals such as Amazon Vendor Central, Target Partners Online, or Walmart Retail Link; EDI experience is a plus.
Strong Excel or spreadsheet skills and comfort building and maintaining trackers that reconcile data across multiple sources.
Strong analytical mindset and exceptional attention to detail, including the ability to investigate discrepancies to their root cause.
Highly organized, with the ability to track many open orders and outstanding items across multiple accounts without letting things slip.
Clear, proactive communication skills and ability to work cross-functionally with operations and finance teams to resolve issues quickly.
Comfort working in a fast-paced, detail-heavy environment with recurring deadlines, including weekly or monthly close and retailer cutoffs.
Bachelor’s degree in business, supply chain, finance, or a related field, or equivalent experience.

Nice To Haves

Experience in the baby, kids, or toy industry.
Familiarity with EDI transactions (850, 855, 856, 810) and how they map to order and invoice reconciliation.
Experience with Babylist or other registry or gifting-focused retail channels.
Exposure to ERP or order management systems such as NetSuite, SPS Commerce, or Orderful, and how they integrate with retailer portals.

Responsibilities

Process incoming purchase orders accurately and on time, confirming quantities, pricing, and ship or delivery windows against agreed terms.
Coordinate with operations and supply chain to ensure orders are picked, packed, and shipped on schedule; track fulfillment end to end and flag at-risk orders, including short-ships, late shipments, and cancellations.
Reconcile purchase orders, ASNs, invoices, and payments across retailer portals and Lovevery’s internal systems.
Investigate and resolve quantity, pricing, and short-pay discrepancies; work with finance to identify, dispute when appropriate, and close deductions and chargebacks in a timely manner.
Share official routing guides, PO manifests, and itemized shipment details with the Operations Team.
Monitor retailer routing guide, labeling, and delivery compliance requirements and work with operations to prevent avoidable chargebacks.
Track chargeback trends by account and root cause, and recommend process fixes to reduce recurring deductions.
Maintain accurate reporting on order status, fill rates, OTIF performance, and deduction and chargeback trends across accounts.
Build and maintain reconciliation trackers and dashboards that give wholesale and finance teams a clear view of outstanding items and risks.
Serve as the day-to-day link between the wholesale team, operations and supply chain, and finance so teams work from consistent information.
Flag systemic issues, such as recurring short-ships, data mismatches, and portal errors, to the Wholesale Manager and help implement process improvements that reduce manual reconciliation work.