Wholesale Operations Manager

Deephaven Mortgage•Charlotte, NC

3d•Hybrid

About The Position

The Wholesale Operations Manager will be responsible for managing the end-to-end mortgage process, from loan origination to closing and servicing, ensuring operational efficiency, compliance with regulations, and adherence to company standards. This role will involve leading a team, optimizing processes, and ensuring excellent customer service while meeting financial and compliance goals. This role is hybrid in office in the Ballantyne are of Charlotte, NC 3 to 4 days a week.

Requirements

2+ years of previous management experience
4+ years of mortgage operations experience
Adopts the Deephaven culture, contributing to an environment of teamwork and promoting a positive company image to external customers
Complies with Deephaven policies and procedures
Completes all assigned training by required dates
Ability to communicate effectively with others, both verbally and in writing
Organized, analytical, detail-oriented, self-motivated
Knowledge of current regulatory compliance requirements
Ability to maintain the highest level of confidentiality
Presents self in a professional manner and can interact with all levels of the organization and outside contacts appropriately
Proficient in MS Office, including Word and Excel
College degree or comparable work experience
Ability to complete responsibilities effectively and efficiently with minimal direction

Responsibilities

Manage and lead a Wholesale Operations team consisting of Account Managers while building a culture of teamwork and mutual supportiveness
Provide daily oversight of the team to ensure loans are completed according to established policies and procedures and within all TRID, federal, and state regulatory requirements
Manage the daily pipeline to ensure loans are closed or dispositioned timely
Work closely with all team members to ensure they are providing a high level of service and meeting partner expectations
Partner with internal staff (e.g., Underwriter, Processor, Closer, Operations Management) and clients throughout the origination process to ensure efficient, quality closings
Work closely with underwriting management throughout the loan process
Assist the team in handling loan-level questions and issues, and in preparing and disseminating updated mortgage origination and compliance standards and procedures
Work with vendors and various company departments to streamline processes, quality, and risk assessment