Operations Learning Specialist - Wholesale & Bonds

U.S. Bank • Cincinnati, OH

21h • $60,435 - $71,100 • Onsite

About The Position

This team supports the Wholesale/National Lockbox and Bonds business lines, delivering training programs that help employees learn operational processes, payment-processing workflows, and business-specific procedures. The Trainer is responsible for facilitating both onsite and virtual training, maintaining and updating training materials, coordinating training activities with business leaders, and supporting learner readiness across multiple locations. Day-to-day responsibilities include onboarding new employees, observing and evaluating training needs, developing or enhancing training content, partnering with operational leaders to identify skill gaps, and supporting cross-functional training initiatives. Over time, the individual will independently lead training sessions, contribute to training improvements, and help ensure consistent delivery of learning programs across the supported business lines.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically one to two years of related experience, preferably in regulatory compliance activities

Nice To Haves

• Basic knowledge of government and regulatory laws and regulations
• Basic knowledge of U.S. Bancorp operations, policies and procedures
• Effective verbal and written communication skills
• Ability to research and manage multiple projects and deadlines simultaneously

Responsibilities

• Facilitating both onsite and virtual training
• Maintaining and updating training materials
• Coordinating training activities with business leaders
• Supporting learner readiness across multiple locations
• Onboarding new employees
• Observing and evaluating training needs
• Developing or enhancing training content
• Partnering with operational leaders to identify skill gaps
• Supporting cross-functional training initiatives
• Independently lead training sessions
• Contribute to training improvements
• Help ensure consistent delivery of learning programs across the supported business lines

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level