Summer 2027 Wholesale & Roaming Customer Experience Internship
T-Mobile•Overland Park, KS
•$27 - $50
About The Position
T-Mobile’s Summer 2027 Wholesale & Roaming Customer Experience Internship is an 11-week paid learning experience involving hands-on work, training, mentorship, and projects with real business impact. The intern will work with a close-knit Wholesale & Roaming team that supports MVNO and roaming partners, shadow Operations Managers, participate in cross-functional calls, review KPI data, and complete an individual project. The role supports partner issue management and helps assess and improve customer experience processes and partner satisfaction.
Requirements
- Must be at least 18 years of age.
- Must be legally authorized to work in the United States now and in the future.
- Must have one or more courses remaining in a bachelor’s or graduate degree program after the internship.
- Proficiency in Excel and PowerPoint.
- Strong attention to detail and ability to manage priorities and meet deadlines.
- Clear written and verbal communication skills and comfort presenting.
- Prior work, leadership, club, volunteer, or project experience.
- Curiosity, a self-starter mindset, and a collaborative approach.
- Professionalism and sound judgment in a partner-facing role.
Nice To Haves
- Customer service or customer experience background, such as retail, hospitality, or support.
- Power BI or Tableau experience.
- Data analysis experience.
- Process improvement experience.
Responsibilities
- Coordinate and lead recurring educational touchpoints with the Wholesale Customer Experience team, using data-driven insights to evaluate customer experience KPIs and identify improvement opportunities.
- Review, advise on, and update documentation to increase wholesale customer satisfaction.
- Solve complex customer issues and communicate clear, timely status updates.
- Triage tickets and escalations and follow through until resolution.
- Provide data-driven insights on KPIs and standardized business metrics.
- Build and strengthen cross-functional relationships to improve team awareness, collaboration, and organizational alignment.
- Develop and deliver executive-level presentations communicating insights, priorities, and business outcomes.
- Support Operations Managers with issue management and learn how partner relationships operate end to end.
Benefits
- Paid 11-week internship.
- Relocation assistance for program participants who reside more than 50 miles from the internship location.
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What This Job Offers
Career Level
Intern
