Summer 2027 Wholesale & Roaming Customer Experience Internship

T-Mobile • Overland Park, KS

3d

About The Position

T-Mobile offers an 11-week paid internship providing hands-on work, training, mentorship, and opportunities to collaborate with interns, leaders, and employees across the company. The Wholesale & Roaming team supports MVNO and roaming partners through customer experience and reliable operations. The intern will shadow Operations Managers on partner issues, participate in cross-functional calls, review KPI data, and complete an individual project. The role supports issue management and partner relationships, uses data to assess customer experience and operational processes, and recommends improvements. Relocation assistance is provided to program participants who live more than 50 miles from the internship location. Intern wages range from $27 to $50 per hour; actual pay depends on education and STEM versus non-STEM designation.

Requirements

• At least 18 years of age.
• Legally authorized to work in the United States now and in the future.
• Must have one or more courses remaining in a bachelor's or graduate degree program after the internship.
• Proficiency in Excel and PowerPoint.
• Strong attention to detail and ability to manage priorities and meet deadlines.
• Clear written and verbal communication skills and comfort presenting.
• Prior work, leadership, club, volunteer, or project experience.
• Curiosity, a self-starter mindset, and a collaborative approach.
• Professionalism and sound judgment in a partner-facing role.

Nice To Haves

• Customer service or customer experience background, such as retail, hospitality, or support.
• Experience with Power BI or Tableau, data analysis, or process improvement.

Responsibilities

• Coordinate and lead recurring educational touchpoints with the Wholesale Customer Experience team, using data-driven insights to evaluate customer experience KPIs and identify improvement opportunities.
• Review, advise on, and update documentation to increase wholesale customer satisfaction.
• Resolve complex customer issues and communicate clear, timely status updates.
• Triage tickets and escalations and follow through until resolution.
• Provide data-driven insights on KPIs and standardized business metrics.
• Build and strengthen cross-functional relationships to improve organizational awareness, collaboration, and alignment.
• Develop and deliver executive-level presentations communicating insights, priorities, and business outcomes.
• Support Operations Managers with issue management and learn how partner relationships operate end to end.

Benefits

• Paid 11-week internship.
• Relocation assistance for program participants who reside more than 50 miles from the internship location.
• Mentorship and hands-on training.

What This Job Offers

• Career Level: Intern