Customer Experience & Analytics Internship (Remote) – Summer 2027 (Undergraduate)
About The Position
The Molina Healthcare Internship Program provides undergraduate students with experiential learning, formal training, and opportunities to interact with healthcare professionals and community leaders. Interns work on special projects and other duties to gain professional experience and insight into the healthcare industry. They perform meaningful work alongside professionals and learn about Molina’s culture, mission, and values. This internship supports implementation and data analytics work. The intern assists with business workflow analysis, requirements and specifications documentation, process changes and improvement opportunities, and team work plans and deliverables. The intern also reviews data from multiple sources, identifies and analyzes outliers, helps monitor and track department trends, and supports preparation of state-mandated reports and analysis.
Requirements
- Currently enrolled in an undergraduate program; should be a freshman or sophomore.
- Minimum GPA of 3.0.
- Pursuing a degree, with preference for Data Analytics or Healthcare.
- Able to commit to the full-time, 10-week internship program.
- Unrestricted authorization to work in the United States.
- Clear and professional written, verbal, and interpersonal communication skills.
- Strong work ethic, self-motivation, and ability to develop relationships.
- Good time-management, organizational, and interpersonal skills.
- Computer and data analysis experience, including MS Word, Excel, Outlook, and PowerPoint, and experience with internet research.
- Excellent critical-thinking and problem-solving skills.
- Ability to handle confidential information and maintain confidentiality in compliance with HIPAA.
Responsibilities
- Support analytical and problem-solving work, including business workflow analysis and the definition and documentation of specifications and requirements.
- Support documentation of and changes to existing business processes.
- Help identify opportunities for process development and improvement.
- Support team work plans and deliverables using approved templates and practices to ensure consistent content and format.
- Review data extracts from multiple sources and large datasets to identify and analyze outliers.
- Support monitoring, tracking, and trending of department data.
- Support preparation of state-mandated reports and analysis.
Benefits
- Competitive benefits and compensation package.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
