Wholesale Operations Coordinator

IN2U•Hackensack, NJ

About The Position

The Wholesale Operations Coordinator coordinates wholesale customer orders, Bulk Sales Orders (BSOs), production purchase orders (POs), factory production schedules, and customer compliance requirements. The role serves as an administrative and communication hub across Sales, Planning, Operations, factories, customers, and Accounting to support accurate order execution, timely delivery, and resolution of operational exceptions. The position facilitates execution and follow-through; commercial, production planning, and financial approvals remain with designated decision-makers. The role coordinates execution and communication but does not independently approve production priorities, pricing changes, allowances, chargeback concessions, or write-offs. Required decisions are escalated through the appropriate departments and management approval process.

Requirements

2+ years of experience in wholesale operations, order management, supply chain coordination, or a related field preferred.
Strong organization, attention to detail, communication, and follow-through.
Ability to manage competing deadlines and resolve operational issues collaboratively.

Nice To Haves

Experience with ERP/EDI systems, department store vendor requirements, and Microsoft Excel is highly desirable.

Responsibilities

Process EDI and manual wholesale sales orders; coordinate order accuracy, fulfillment, and shipping exceptions with Sales, Inventory, and Shipping.
Create Bulk Sales Orders (BSOs) from Sales-confirmed customer orders; convert Planner-approved BSOs into production POs and issue them to factories.
Monitor production schedules, delivery commitments, and factory workload; communicate delays, capacity constraints, and order shortages, and coordinate schedule updates and priorities with Sales and Planning.
Support customer onboarding, vendor portals, routing-guide compliance, and operational chargeback investigations; coordinate disputes and follow-up with the appropriate departments.
Coordinate the administrative aspects of authorized returns, repairs, and claims; maintain accurate product information and support wholesale systems and customer portals.