Wholesale Coordinator

Outpost Natural Foods•Milwaukee, WI

About The Position

The Wholesale Coordinator supports the operations and service of the wholesale department and ensures a high level of service for Outpost’s internal and external customers. The role supervises and motivates staff, maintains a clean and efficient operation, and upholds department standards and Outpost policies. Responsibilities span customer service, department leadership and operations, ordering and receiving, delivery and truck maintenance, and personnel coordination. The coordinator manages back-stock inventory, supports product ordering and inventory control, receives and processes deliveries, and delivers products to wholesale accounts. The role also assigns and schedules staff, supports training and performance management, and assists with light maintenance and janitorial work at wholesale locations.

Requirements

Outstanding customer service skills.
Experience with stocking, ordering, and receiving in a retail or wholesale setting.
Current driver’s license and clean driving record.
Ability to perform basic computer functions, including proficient use of Microsoft Excel and Word.
Ability to delegate work, train, manage, and motivate staff.
Attention to detail and good organizational skills.
Ability to handle multiple demands, work under time pressure, and meet deadlines.
Willingness to learn, remain open, and take on new responsibilities.
Ability to demonstrate objectivity, neutrality, and calmness under pressure.
Effective communication skills in English and ability to read and comprehend instructions.
Ability to follow systems, procedures, policies, and through on commitments.
Ability to work independently and with others in a fast-paced environment.
Regular, predictable attendance.
Flexibility and ability to adapt quickly to changing conditions, while remaining aware of surroundings.
Ability to operate material handling equipment such as pallet jacks, manual and electrical loading dock lifts, truck rail gates, and forklifts.

Nice To Haves

A minimum of two years of wholesale operations experience.
Supervisory experience.

Responsibilities

Provide efficient, informative, friendly, fair, and respectful customer service.
Model supportive leadership, promote team building, motivate staff, and communicate clearly and respectfully.
Uphold Outpost values, policies, the union contract, and employee handbook in decisions and interactions.
Manage wholesale back-stock inventory and ensure needed products are ordered and delivered.
Record damaged products, credits, and returns; assist with ordering and related paperwork.
Stock and merchandise products at wholesale accounts and follow department safety guidelines.
Advise the Wholesale & Catering Manager of equipment and replacement needs and attend scheduled department meetings.
Stay informed about Outpost products and industry offerings; follow product and pricing policies for product approvals and deletions.
Use controlled forward buying when applicable and order from vendors to maintain department par levels.
Receive and process deliveries, verify product condition and invoice accuracy, rotate products, and stock deliveries promptly.
Handle products safely, assist with returns and supplier credits, and report product or supplier problems to the Wholesale & Catering Manager.
Recommend product line changes and sales items based on brand and market trends.
Assist with inventory control, including recording losses, marking down products, checking invoices and prices, and conducting inventories.
Prepare and load the truck, secure cargo, drive to delivery destinations, unload, check in with wholesale accounts, and complete deliveries on schedule.
Follow traffic laws, maintain truck logs, communicate with the supervisor about delivery instructions, and report damage or broken equipment.
Keep the vehicle clean and sanitary and inspect and maintain truck equipment and supplies.
Assign daily tasks, develop and uphold staff performance standards, and schedule staff within the weekly labor budget.
Arrange coverage for vacant shifts and fill in as needed; provide hiring input to the Wholesale & Catering Manager.
Ensure staff training and completion of training checklists; provide staff with tools and materials needed for effective performance.
Provide input on staff performance evaluations and recommend corrective counseling or disciplinary action as needed.
Ensure department meetings are conducted to maintain effective communication.
Assist with light maintenance and janitorial duties at Outpost wholesale locations and assist the Receiving Coordinator when necessary.
Adapt to changing conditions to facilitate product deliveries.
Follow all co-op policies and procedures, keep the truck and office orderly and clean, maintain a positive attitude, and perform other duties assigned by the Wholesale & Catering Manager.