Wholesale Coordinator

Outpost Natural Foods•Milwaukee, WI

About The Position

The Wholesale Coordinator supports the operations and service of the wholesale department and helps ensure a high level of service for internal and external customers. The role supervises and motivates staff, maintains a clean and efficient operation, and reports to the Wholesale & Catering Manager. It is a full-time, hourly, union coordinator position in the Wholesale & Catering department. The coordinator leads daily wholesale operations, including inventory, product ordering and receiving, stocking and merchandising at wholesale accounts, and delivery preparation and execution. The role also assigns and schedules staff, supports training and performance management, helps maintain the delivery truck and equipment, and assists with light maintenance and janitorial duties at wholesale locations. The work environment may include moderate to loud noise, moving mechanical parts, wet and humid conditions, and hot or cold climates. Job-related travel takes place within Southeast Wisconsin. The position requires operating material-handling equipment and performing delivery-related tasks.

Requirements

Outstanding customer service skills.
Experience with stocking, ordering, and receiving in a retail or wholesale setting.
Current driver’s license and clean driving record.
Ability to perform basic computer functions, including proficient use of Microsoft Excel and Word.
Ability to delegate work, train, manage, and motivate staff.
Attention to detail and good organizational skills.
Ability to handle multiple demands, work under time pressure, and meet deadlines.
Willingness to learn and take on new responsibilities.
Ability to remain objective, neutral, and calm under pressure.
Effective communication skills in English.
Ability to read and comprehend instructions and follow systems, procedures, and policies.
Demonstrated ability to follow through on commitments.
Ability to work independently and with others.
Regular, predictable attendance.
Ability to work efficiently in a fast-paced environment and remain aware of surroundings.
Ability to be flexible and adapt quickly to changing conditions.
Ability to operate material-handling equipment, such as pallet jacks, manual and electrical loading dock lifts, truck rail gates, and forklifts.

Nice To Haves

A minimum of two years of wholesale operations experience is preferred.
Supervisory experience is preferred.

Responsibilities

Provide efficient, informative, friendly, and respectful customer service in accordance with established standards.
Model supportive and participatory leadership, promote teamwork, motivate staff, and maintain clear and respectful communication.
Follow the union contract, employee handbook, company values, and established problem-solving practices.
Manage wholesale back-stock inventory and ensure needed products are ordered and delivered.
Record damaged products, credits, and returns; assist with ordering and related paperwork.
Stock and merchandise products at wholesale accounts and uphold department safety guidelines.
Advise the Wholesale & Catering Manager of equipment and replacement needs, and attend scheduled department meetings.
Stay informed about products and industry offerings; follow product and pricing policies for product approval and deletion.
Use controlled forward buying when applicable and order from vendors to maintain department par levels.
Receive and process deliveries, check product condition and invoice accuracy, rotate and handle products properly, and stock deliveries promptly.
Assist with returns and supplier credits; report product or supplier problems to the Wholesale & Catering Manager.
Recommend product-line changes and sales items based on brand and market trends.
Assist with inventory control, including recording losses, marking down products, checking invoices and price changes, and conducting inventories.
Prepare and load the truck, secure cargo, drive to destinations, unload deliveries, check in with wholesale accounts, and complete deliveries on schedule.
Follow traffic laws, drive courteously and professionally, maintain truck logs, and keep telephone contact with the supervisor for delivery instructions.
Report damage or broken equipment and inspect and maintain truck equipment and supplies; keep the vehicle clean and sanitary.
Assign daily tasks, establish performance standards with the Wholesale & Catering Manager, schedule staff within the weekly labor budget, arrange shift coverage, and fill in as needed.
Provide input on hiring, performance evaluations, and corrective counseling or disciplinary actions in accordance with established policies.
Ensure staff training, complete training checklists with new employees, and provide staff with tools and materials for effective job performance.
Conduct department meetings to support effective staff communication.
Assist with light maintenance and janitorial duties at wholesale locations and assist the Receiving Coordinator when needed.
Adapt to changing conditions to facilitate product deliveries.
Follow cooperative policies and procedures, keep the truck and office orderly and clean, maintain a positive attitude, and perform other duties assigned by the Wholesale & Catering Manager.