Wholesale Custom Coordinator
About The Position
The Wholesale Custom Coordinator works at the intersection of production, creativity, and operations, ensuring patch and custom product initiatives move from art handoff through production and delivery while keeping stakeholders aligned. The role owns patch workflows end to end, supports custom product execution across categories, and partners with creative, licensing, and external vendors. The coordinator manages patch orders and supports order management, production, and logistics with internal and external partners. The position maintains visibility across custom projects, including patch orders, custom hoodies, and other specialty initiatives. It uses NetSuite, Excel, and Monday.com to support order tracking, project timelines, dependencies, and operational accuracy. The role also supports product-line-specific workflows, including patch coordination for apparel, hat movements or warehouse returns, and patch-specific tracking for screen-print projects.
Requirements
- Associate’s degree required.
- Experience managing custom production or operational workflows, ideally within apparel, accessories, or branded products.
- Working knowledge of NetSuite in a production, operations, or supply-chain environment.
- Comfort using Excel and Monday.com to organize work and communication status.
- Strong communication skills and ability to build trust with creative, operational, and external partners.
- Strong organizational and data skills, with attention to detail and accuracy.
- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
- Proficiency in Adobe applications, including InDesign and Photoshop.
- Strong investigative skills and sound judgment.
- Ability to work effectively in a team while managing individual priorities and duties efficiently.
- Customer-service orientation.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to balance multiple projects, identify issues early, and help solve them.
Nice To Haves
- Bachelor’s degree.
- Experience with embroidery and patches, particularly woven and chenille.
Responsibilities
- Own the direction and execution of patch orders, including placing orders into production and managing progress through completion.
- Support order management as needed by coordinating production and logistics with internal and external partners.
- Maintain visibility across custom projects, including patch orders, custom hoodies, and other specialty initiatives.
- Partner with the Senior Manager of Creative Services and the Licensing team to align priorities and timelines.
- Communicate consistently with third-party decoration partners regarding art handoffs and patch development.
- Use NetSuite to support order management, tracking, and operational accuracy.
- Use Excel and Monday.com to track projects, timelines, and dependencies.
- Coordinate patches for various apparel items.
- Support hat movements or warehouse returns, including providing forwarding addresses as needed.
- Collaborate cross-functionally on screen-print projects by providing patch-specific tracking details; Digital Decorations handles screen-print communications through tech packs.
Benefits
- Unlimited paid time off.
- Paid sick leave.
- 13 annual paid company holidays.
- Competitive employee discount.
- Paid family leave program for maternity and bonding.
- Company-paid long-term and short-term disability.
- Tax-advantage accounts, including FSA, HSA, dependent care FSA, 401(k), and Roth 401(k).
- Comprehensive medical coverage, including medical, dental, and vision, with company HSA contributions.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
