Free People Wholesale Operations Coordinator

Free People•Philadelphia, PA

10d

About The Position

Free People is seeking a Wholesale Operations Coordinator to serve as a brand ambassador through exceptional customer service, meeting deadlines, assisting with customer requests, and using flexible, creative approaches to improve the business. This is a full-time position supporting customer care, order management, and the wholesale operations team.

Requirements

Demonstrated excellence in retail customer service and advocacy.
Strong communication skills; proactive, effective, and positive.
Excellent team leadership, demonstrated by positive feedback from internal partners and customers.
Professional and respectful interactions with internal teams and external customers.

Nice To Haves

Associate's or Bachelor's degree in Fashion Merchandising, Business, or a related field; not required.

Responsibilities

Own return authorizations and credits for the Sales team, including daily tasks and weekly and end-of-month reporting to support monthly return and credit budget targets.
Partner with Account Executives to complete customer requests accurately and on time, provide information for order-entry and maintenance decisions, and outline possible outcomes to help determine the best course of action.
Advocate for customers by suggesting process improvements and resolving atypical situations.
Report shipping issues to the fulfillment center so incidents can be resolved and recurring issues addressed.
Enter orders accurately and on time so they reach the fulfillment center in time to meet customer requests.
Complete maintenance on open orders for existing and new accounts.
Lead cross-functional communication with Credit, Customer Service, Transportation, and the Fulfillment Center in preparation for allocations.
Manage order flow through allocations to Free People fulfillment centers in the US and UK, balancing customer needs with sales goals.
Assist with new account setup and ensure accounts are accurately configured in ERP and B2B systems.
Support team members in other areas during heavy workflow periods, including month-end and order entry after wholesale shows.
Perform other duties as assigned.