Free People Wholesale Operations Coordinator

Urban Outfitters•Philadelphia, PA

About The Position

Free People is seeking a Wholesale Operations Coordinator to serve as a Free People Ambassador by providing exceptional customer service, meeting deadlines, assisting with customer requests, and using flexible and creative approaches to improve business. This is a full-time position. The coordinator manages return authorizations and credits, supports order entry and maintenance, coordinates allocations across U.S. and U.K. fulfillment centers, and works with internal teams and account executives to meet customer needs and maximize sales.

Requirements

Demonstrated excellence in retail customer service and customer advocacy.
Strong communication skills, including proactive, effective, and positive communication.
Excellent team leadership, as measured by positive feedback from internal partners and customers.
Professional and respectful conduct with internal teams and external customers.

Nice To Haves

Associate's or Bachelor's degree in Fashion Merchandising, Business, or a related field.

Responsibilities

Own return authorizations and credits for the Sales Team.
Assist with monthly returns and credits budget management by completing daily tasks and providing weekly and end-of-month reporting to help ensure targets are met.
Partner with Account Executives to complete specific customer requests accurately and on time.
Provide Account Executives with information and possible outcomes to support decisions about order entry and maintenance.
Advocate for customers by suggesting process improvements and resolving atypical situations.
Report shipping issues directly to the fulfillment center so incidents are rectified and recurring issues are corrected.
Enter orders accurately and promptly so they reach the fulfillment center in time to meet customer requests.
Maintain open orders for existing and new accounts.
Lead cross-functional communication with Credit, Customer Service, Transportation, and the Fulfillment Center in preparation for allocations.
Manage order flow through allocations to Free People's fulfillment centers in the U.S. and U.K.
Balance customer needs with maximizing sales.
Assist with new account setup and ensure accounts are accurately established in ERP and B2B systems.
Support team members in other areas during heavy workflow periods, including month-end and order entry after wholesale shows.
Perform other duties as assigned.