WGACA Handbag Specialist - Full Time

Belk•Hilton Head, SC

10d

About The Position

The WGACA Handbag Specialist delivers an elevated customer experience as a subject matter expert on What Goes Around Comes Around merchandise and maintains presentations aligned with brand standards. This hourly position is eligible for commission. The role drives sales and store key-metric performance through excellent service, relationship-building, clienteling, product recommendations, and the sale of pre-owned luxury and vintage apparel. The specialist supports a welcoming, customer-focused store environment; uses selling tools and digital devices to provide an omnichannel experience; builds product knowledge and applies selling and styling techniques; maintains merchandise presentation, signage, fitting rooms, and cleanliness; and supports promotions, events, customer outreach, store fulfillment, operations, and asset protection. The role also contributes to positive team culture and overall store success.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Ability to work independently with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability for a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community.
Greet, engage, and assist customers, creating a welcoming environment and providing personalized service.
Build customer loyalty through best-in-class service and tailored product recommendations.
Use selling tools and digital devices to provide an omnichannel experience and communicate inventory, assortment, product features, and benefits.
Use brand guides and training materials to build product knowledge, apply advanced selling techniques, offer styling suggestions, and encourage repeat client interactions.
Maintain selling areas, merchandise presentation, signage, fitting rooms, and cleanliness through daily recovery and stock replenishment; align presentations with visual merchandising directives and brand standards.
Execute promotions, special events, and customer outreach to maximize performance and contribute to department and store success.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating achievements.
Support store fulfillment and asset protection by accurately and efficiently executing omnichannel and operations processes, maintaining product protection standards, and following safety and security protocols.