WGACA Handbag Specialist - Full Time

Belk•Charlottesville, VA

8d•Onsite

About The Position

The WGACA Handbag Specialist delivers an elevated customer experience as a subject matter expert on What Goes Around Comes Around merchandise and maintains presentations aligned with brand standards. This hourly, commission-eligible role drives sales and store key metric performance through excellent service, relationship-building, clienteling, product recommendations, and an elevated experience selling pre-owned luxury and vintage apparel. The role involves engaging customers, building loyalty, providing personalized product and styling recommendations, and using selling tools and digital devices to support a seamless omnichannel experience. The specialist maintains merchandise presentations and selling areas, supports promotions and events, contributes to a positive store culture, and helps execute fulfillment, operations, asset protection, and safety processes.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 pounds.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community.
Greet, engage, and assist customers, providing a welcoming environment and personalized service.
Build customer loyalty through best-in-class service and tailored product recommendations.
Use selling tools and digital devices to provide an omnichannel experience and speak confidently about inventory, assortment, product features, and benefits.
Use brand guides and training materials to build product knowledge, apply advanced selling techniques, and make styling suggestions.
Encourage repeat client interactions as a knowledgeable and trusted resource.
Maintain selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
Align merchandise presentations with visual merchandising directives and brand standards.
Execute promotions, special events, and customer outreach to maximize performance and support business success.
Contribute to a positive store culture by building teammate connections, sharing knowledge, and celebrating achievements.
Support store fulfillment and asset protection initiatives by accurately and efficiently executing omnichannel and operations processes.
Maintain product protection standards and follow safety guidelines and security protocols.