Wellness Studio Community Specialist (Sales & Member Experience)

MindFuel Method • Pittsburgh, PA

16h • Onsite

About The Position

MindFuel Method is hiring a Community Specialist for its contrast therapy and breathwork studio in Pittsburgh. The Community Specialist is the first point of contact for guests and helps create a welcoming, professional, and calming experience. The role is active and hands-on, involving greeting guests, maintaining the studio, supporting class transitions, and responding to guest needs.

The specialist manages bookings, memberships, and transactions using client management software, and communicates with guests by phone, email, and text. They build relationships with members, explain membership and retail options, and collaborate with Guides and colleagues to keep studio operations running smoothly. The position includes cross-training in the contrast therapy space, with the opportunity to support and eventually lead Open Flow sessions in the sauna and cold plunge environment.

The work requires regular movement and cleaning throughout the studio, including standing and walking for up to eight hours, lifting items up to 25 pounds, and working around high heat and cold, wet conditions. Candidates should be available for at least two to three shifts per week and be flexible about picking up additional shifts.

Requirements

• Previous customer service or front desk experience.
• Availability to work at least two to three shifts per week and flexibility to pick up additional shifts.
• Ability to stand, walk, and move around the studio for up to eight hours.
• Ability to lift, carry, or move items weighing up to 25 pounds.
• Ability to bend, kneel, climb stairs, and reach overhead for cleaning and studio resets.
• Comfort working in high-heat sauna and cold, wet plunge environments.
• Comfort with active cleaning duties and occasionally fast-paced transitions during busy class hours.
• Strong organizational skills, reliability, punctuality, clear communication, multitasking ability, and adaptability.
• People-focused approach demonstrated through empathy, kindness, and patience.
• Outgoing, friendly, emotionally intelligent, self-motivated, and team-oriented approach.
• Alignment with MindFuel's values of Growth, Vitality, and Community.
• Comfort using technology.

Nice To Haves

• Experience with Mariana Tek or similar client management software.
• Fitness, wellness, or sales background.
• Personal commitment to ongoing learning and development.

Responsibilities

• Welcome guests warmly and professionally, setting the tone for their studio experience.
• Manage bookings, memberships, and transactions using client management software.
• Respond promptly and thoughtfully to inquiries by phone, email, and text.
• Maintain a clean, organized, and calming studio; reset the space between sessions and perform opening and closing duties.
• Support class transitions by assisting Guides, helping guests move between sauna and cold plunge, and upholding safety protocols.
• Build relationships with members by learning names and personal details and interacting with empathy and enthusiasm.
• Guide guests through membership and retail options to help them choose what supports their wellness journey.
• Identify studio needs proactively and help keep operations flowing.
• Collaborate with the team and step in where needed to support guests and studio operations.
• Provide leadership with feedback about guest needs, studio improvements, and operational updates.
• Cross-train in the contrast therapy space and potentially support or lead Open Flow sessions in the sauna and cold plunge environment.

Benefits

• Starting pay of $16 per hour, with opportunities for growth based on performance and responsibilities.
• Complimentary unlimited standby membership valued at $299 per month, with access to sauna, cold plunge, and breathwork sessions when space is available.
• Growth opportunities, including direct collaboration with MindFuel's Founders and General Manager.
• Inclusive team events focused on connection, celebration, and community.
• Opportunity to work at a purpose-driven small business.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed