Wellness Services Coordinator

Functional Medicine of Idaho•Meridian, ID

2d•$18 - $20

About The Position

At Functional Medicine of Idaho (FMI), the Wellness Services Coordinator supports the daily operation of wellness services and helps deliver exceptional, patient-centered experiences. FMI provides personalized, integrative healthcare focused on addressing the root causes of health concerns, and values collaboration, innovation, and empathy. The coordinator welcomes and checks in patients, schedules wellness and IV therapy appointments, explains procedures, operates wellness equipment, performs body composition assessments, and helps ensure patient comfort and safety. The role also includes preparing and maintaining treatment rooms and equipment, documenting services, coordinating patient flow with the care team, monitoring supplies, and following clinic policies and HIPAA requirements.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, with a professional, patient-centered attitude.
Highly organized, able to multitask, and attentive to detail.
Ability to stand and walk for extended periods.
Ability to lift up to 25 pounds.
Ability to assist with equipment setup and patient positioning as needed.

Nice To Haves

Previous experience in healthcare, wellness, spa, fitness, hospitality, or customer service.
Experience working in a medical, chiropractic, functional medicine, or wellness clinic.
Comfort learning and operating wellness equipment and technology.
Familiarity with electronic scheduling systems and patient management software.
Experience coordinating IV therapy appointments or wellness services.

Responsibilities

Greet and check in patients for wellness services and IV therapy appointments.
Schedule, reschedule, and confirm wellness and IV therapy appointments.
Explain wellness service procedures, answer general patient questions, and guide patients through their wellness journey.
Set up, operate, and monitor Ionic Foot Bath, Infrared Sauna, and Flowpresso Compression Therapy equipment.
Perform Body Composition Analysis (BIA) assessments and accurately record results in patient records.
Ensure patient comfort and safety throughout wellness services and treatments.
Prepare treatment rooms and wellness equipment before appointments.
Clean, sanitize, and maintain wellness equipment and treatment areas according to clinic standards.
Maintain accurate appointment records and service documentation in compliance with clinic policies.
Coordinate patient flow with providers, nurses, and other wellness team members.
Monitor wellness supply inventory and communicate restocking needs.
Provide exceptional customer service and foster a welcoming environment for patients.
Maintain patient confidentiality and comply with clinic policies, procedures, and HIPAA requirements.
Complete additional tasks and responsibilities as requested by the next-level supervisor.