Wellness Manager (Luxury Residential in Downtown Miami)

Associa•Miami, FL

2d•Onsite

About The Position

The Wellness Manager oversees the Fitness, Spa, Pools, and Juice Bar at One Thousand Museum, providing residents with a lifestyle focused on physical and mental well-being. The role develops and innovates services, promotes teamwork and training, and strives to exceed residents’ expectations and deliver luxury service. The manager leads Wellness staff and operations, including recruitment, hiring, supervision, performance evaluations, mentoring, scheduling, and payroll. The role coordinates with property management, department leads, other departments, Maintenance, Engineering, cleaning and laundry providers, and third-party vendors. It also develops staff training, service standards, succession processes, and monthly wellness events and amenities, and contributes event marketing materials to the monthly newsletter. Operational duties include maintaining equipment and facilities, overseeing cleanliness, managing supplies and inventory, reviewing products and expiration dates, developing new spa treatments and concepts, supporting budget planning and cost control, and keeping the General Manager informed about departmental operations, employee performance, and resident feedback. The position requires physical activity, the ability to work varied hours including weekends and holidays as needed, and the ability to work under pressure and adjust to changing conditions.

Requirements

At least 3 years of successful spa management experience.
Prior experience in a spa or wellness environment.
Knowledge of wellness and healing treatments, spa, wellness, and holistic modalities.
Excellent communication skills and attention to detail; strong verbal and written communication, accuracy, and literacy.
Strong delegation, leadership, and operational skills, with a proven leadership track record.
Knowledge of five-star service standards and ability to apply department standards and create and implement spa service enhancements.
Experience or demonstrated ability in inventory management, cost projections, and adhering to budgets supporting monthly and annual financials.
Good organizational skills and ability to work independently, set priorities, and adjust to changing conditions under pressure.
Knowledge of retail operations and inventory systems.
Customer service experience, preferably in a spa, and ability to explain treatments and services to guests.
Current CPR certification; ensure other team members also hold CPR certification.
Ability to make product recommendations and contribute to sales and promotions.
Professional manner, discretion, appearance, initiative, and decision-making ability.
Ability to lift, push, pull, or carry objects up to 50 pounds; walk, bend, kneel, and climb stairs throughout a shift; and stand for a full shift.
Ability to work outside in the pool area, work with chemical agents, and wear protective gear required for cleaning.
Ability to communicate one-on-one with residents, guests, and employees using hearing, speech, vision, and literacy abilities.
Ability to work varied hours and days, including weekends and holidays as needed.

Nice To Haves

Luxury hospitality experience is highly preferred.
Active massage or cosmetology license from the State of Florida is preferred.
Knowledge of the MindBody platform.
Bilingual English and Spanish skills are highly preferred.
Event management experience is a plus.
Creative marketing and promotions ability.

Responsibilities

Manage and oversee the Fitness, Spa, Pools, and Juice Bar.
Act as the Designated Establishment Manager (DEM).
Ensure Wellness staff training exceeds standards and work with property management and department leads to support staff learning.
Curate monthly wellness events and amenities reflecting the One Thousand Museum lifestyle and service standards, and contribute marketing materials to the monthly newsletter.
Assist with recruiting and hiring; interview and select applicants; supervise, discipline, mentor, and evaluate Wellness team members.
Participate in staff meetings and communicate property policies, changes, and service-improvement opportunities.
Communicate effectively with other departments, staff, colleagues, and management, and foster effective working relationships and employee morale.
Identify potential talent and develop selection and succession processes; mentor staff to improve technical and assessment skills and service culture.
Manage and partner with third-party vendors, including personal trainers, service providers, and contractors.
Coordinate with Maintenance to ensure Fitness and Spa equipment operates properly and maintain relationships with vendors.
Oversee Fitness and Spa cleanliness and coordinate requirements with the cleaning company, laundry process, and Engineering.
Use department-related computer systems and report equipment deficiencies to Engineering and property management.
Anticipate material and supply needs; manage inventory, storage, and cost-effective use of department materials and assets.
Review products and expiration dates and conduct monthly, quarterly, and yearly inventories of towels, linen, supplies, and professional and retail products.
Develop new treatments and concepts to keep the Spa competitive in the residential market.
Perform other assigned tasks or projects and keep the General Manager informed about the department, employee performance, and resident concerns and comments.
Schedule staff and maintain payroll within budget guidelines.
Issue recommendations regarding the annual operating budget.
Explain treatments and services to guests, make product recommendations, and support marketing, promotions, and sales.