Wellness Manager (Luxury Residential in Downtown Miami)

Associa•Miami, FL

1d•Onsite

About The Position

The Wellness Manager oversees the Fitness, Spa, Pools, and Juice Bar at One Thousand Museum, providing residents with a lifestyle focused on balance, health, and wellness. The role develops and innovates services and amenities, promotes teamwork and service excellence, and works to exceed residents’ expectations. The manager also acts as the Designated Establishment Manager (DEM). The position leads the Wellness team, including training, recruiting, hiring, scheduling, supervision, performance evaluations, mentoring, and staff development. It coordinates with property management, department leads, other departments, and third-party vendors to support effective operations and a high standard of resident service. The manager curates monthly wellness events and contributes related marketing materials to the monthly newsletter. Operational duties include maintaining the cleanliness and proper functioning of Fitness and Spa facilities and equipment; coordinating with Maintenance, Engineering, cleaning, and laundry services; managing supplies, inventory, storage, product reviews, and cost-effective use of department assets; and ensuring equipment deficiencies are reported. The role develops new Spa treatments and concepts, uses relevant department computer systems, schedules staff and maintains payroll within budget guidelines, contributes to annual operating budget recommendations, and keeps the General Manager informed about department operations, employee performance, and resident feedback. The position requires substantial physical activity, including lifting, pushing, pulling, or carrying objects up to 50 pounds; walking, bending, kneeling, climbing stairs, and standing throughout a full shift. Work may take place outdoors in the pool area and involve chemicals or cleaning agents and required protective gear. Hours may vary and include weekends and holidays as needed.

Requirements

At least 3 years of successful spa management experience.
Prior experience in a spa or wellness environment.
Knowledge of wellness and healing treatments, spa and wellness services, and holistic modalities.
Knowledge of five-star service standards and the ability to apply department standards and create and implement spa service enhancements.
Demonstrated inventory management skills and the ability to project costs and adhere to budgets supporting monthly and annual financials.
Strong delegation, leadership, operational, and organizational skills; ability to work independently and manage multiple duties.
Excellent verbal and written communication, attention to detail, and accuracy.
Ability to set priorities, adjust to changing work conditions, and function well under pressure.
Knowledge of the MindBody platform and proficiency with Microsoft Office.
Ability to use relevant department computer systems.
Ability to manage high-end service performance and demonstrate a strong work ethic, initiative, and sound decision-making.
Customer service experience, preferably in a spa; ability to explain treatments and services to guests.
Must have current CPR certification and ensure all team members also have current CPR certification.
Ability to make product recommendations and comfort with product recommendation and sales.
Professional manner, discretion, and appearance; energetic, enthusiastic, and motivational approach.
Ability to lift, push, pull, or carry objects up to 50 pounds; walk, bend, kneel, climb stairs, and stand throughout a full shift.
Ability to work outside in the pool area, work with chemical agents, and wear protective gear required for cleaning.
Ability to work varied hours and days, including weekends and holidays as needed.
Ability to hear, speak, see, and read sufficiently to communicate one-on-one with residents, guests, and employees.

Nice To Haves

Luxury hospitality experience is highly preferred.
An active massage or cosmetology license from the State of Florida is preferred.
Bilingual English and Spanish skills are highly preferred.
Event management experience is a plus.
Knowledge of retail operations and inventory systems.

Responsibilities

Manage and oversee the Fitness, Spa, Pools, and Juice Bar.
Act as the Designated Establishment Manager (DEM).
Ensure Wellness staff training exceeds standards and coordinate learning with property management and department leads.
Curate monthly wellness events and amenities that reflect the property's lifestyle and service levels, and contribute event marketing materials to the monthly newsletter.
Assist with recruiting and hiring; interview and select applicants; supervise, discipline, mentor, and evaluate Wellness team members.
Participate in staff meetings and communicate property policies, changes, and service-improvement opportunities.
Coordinate with other departments, staff, colleagues, management, and third-party vendors, including personal trainers, service providers, and contractors.
Identify internal and external talent and develop tools to improve selection and succession processes; mentor staff to develop technical and assessment skills.
Work with Maintenance to support the quality and mechanical operation of Fitness and Spa equipment and maintain relationships with vendors.
Oversee facility cleanliness and coordinate requirements with the cleaning company, laundry process, and Engineering.
Use relevant department computer systems and ensure equipment is maintained in working condition; report deficiencies to Engineering and property management.
Anticipate department material and supply needs and administer inventory, storage, and cost-effective usage of materials and assets.
Review products and expiration dates and conduct monthly, quarterly, and yearly inventories of towels, linen, supplies, and professional and retail products.
Develop new treatments and concepts to keep the Spa competitive in the residential market.
Perform other tasks or projects assigned by the General Manager and keep the General Manager informed about department matters, employee performance, and resident concerns and comments.
Schedule staff and maintain payroll in accordance with budget guidelines; issue recommendations regarding the annual operating budget.
Function under pressure, set priorities, and adjust to changing work conditions.
Perform job duties requiring physical activity, including lifting or carrying up to 50 pounds, walking, bending, kneeling, climbing stairs, standing for a full shift, and working outside in the pool area.
Work with chemical agents and wear protective gear required for cleaning; communicate one-on-one with residents, guests, and employees.