Wellness (Fitness) Coordinator

Crossroads YMCA•Crown Point, IN

About The Position

The Wellness (Fitness) Coordinator is a hands-on leadership role at the YMCA focused on creating a welcoming, inclusive, and safe environment for members pursuing their wellness goals. Approximately 80% of the position is spent providing direct service to members, including fitness equipment demonstrations, answering questions, and offering guidance within the scope of the role. The coordinator also supports daily wellness operations, staff development, scheduling, payroll processing, program growth, and member engagement. The role includes supervising shifts and helping recruit, onboard, train, coach, and evaluate wellness team members. The coordinator supports wellness program development, participation, fundraising, and donor engagement while following YMCA policies and recognized fitness safety guidelines. They must refer members to qualified medical professionals for medical concerns and must not diagnose or treat conditions or prescribe diets or supplements. This position involves frequent interaction with members and staff in an active wellness environment. It requires flexible availability, including evenings, weekends, and holidays, and participation in an on-call schedule. Physical requirements include lifting up to 50 pounds and standing, walking, or sitting for extended periods, with occasional bending or stooping. The environment may experience extreme heat during peak summer months.

Requirements

Minimum 1 year of job-related experience; the qualifications section also states that 1–2 years of related experience is preferred.
Knowledge of basic exercise science principles and safe fitness practices.
Ability to demonstrate and explain fitness equipment use effectively.
Strong interpersonal, communication, customer service, and problem-solving skills.
Ability to supervise, coach, and support team members.
Strong organizational skills and ability to manage multiple responsibilities.
Ability to work effectively with individuals of different ages, backgrounds, abilities, and fitness levels.
Commitment to YMCA policies, professional fitness guidelines, and safety standards.
Passion for supporting healthy living and advancing the YMCA's mission.
Maintain current nationally recognized and YMCA-approved personal training and/or group exercise instructor certifications.
Acquire equivalent Y-USA Strength and Conditioning and/or Y-USA Foundations of Group Exercise certifications within 30 days.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Ability to work independently and with minimal supervision.
Organized and detail oriented.
Computer skills in Office 365.
Must be able to work flexible hours, including evenings, weekends, and holidays.
Required to be on-call according to a predetermined schedule.
Ability to lift up to 50 pounds.
Ability to stand, walk, or sit for extended periods, with occasional bending or stooping.
Visual, auditory, and verbal ability to communicate effectively.
Ability to maintain a high level of alertness, concentration, and initiative.
Comfort working in an active wellness environment with frequent member and staff interactions, including environments that may experience extreme heat during peak summer months.

Nice To Haves

One to two years of related experience is preferred.

Responsibilities

Provide shift supervision while spending approximately 80% of work time delivering direct service to members.
Create a welcoming, inclusive, and supportive wellness environment.
Demonstrate fitness equipment and explain proper use to members and guests.
Answer member questions and provide guidance that supports individual wellness goals.
Respond to member concerns and inquiries in a timely, professional, and solutions-focused manner.
Build positive member relationships using the YMCA's Listen First approach.
Assist with recruiting, hiring, onboarding, training, and developing wellness team members.
Provide ongoing coaching, feedback, and support to staff.
Participate in team member evaluations and corrective action processes when necessary.
Support staff scheduling and payroll processing.
Help build a positive team culture focused on accountability, collaboration, and excellent service.
Support the development and expansion of wellness programs and activities.
Identify opportunities to increase program participation and strengthen member engagement.
Assist with implementing programs aligned with YMCA strategic and operational goals.
Support the YMCA's annual campaign, fundraising efforts, and donor engagement.
Encourage members and community participants to connect with YMCA programs and services.
Follow exercise science principles and fitness guidelines from the YMCA and nationally recognized fitness organizations.
Provide wellness guidance within the scope of the position and refer medical or injury concerns to qualified medical professionals.
Refrain from prescribing diets or supplements or diagnosing or treating injuries and illnesses.
Follow YMCA policies, procedures, professional standards, and safety expectations.
Respond to safety and emergency situations.
Maintain a neat, professional appearance consistent with YMCA values.