Wellness (Fitness) Coordinator

Crossroads YMCA•Crown Point, IN

1d•Onsite

About The Position

The Wellness Coordinator is a hands-on leadership role at the Dean & Barbara White Southlake YMCA in Crown Point, Indiana. The coordinator spends approximately 80% of their time providing direct service to members while supervising shifts and supporting daily wellness operations, staff development, program growth, and member engagement. The role creates a welcoming, inclusive environment for members of varied ages, abilities, and fitness levels, and helps them use equipment safely and pursue wellness goals. The position also assists with recruiting, hiring, onboarding, training, coaching, evaluating, and scheduling wellness staff; supports payroll processing and corrective action processes; and helps develop programs, increase participation, and support fundraising and donor engagement. The coordinator follows YMCA policies and recognized fitness guidelines, provides appropriate guidance within the role’s scope, and refers medical or injury-related concerns to qualified professionals. The role does not prescribe diets or supplements or diagnose or treat injuries or illnesses. This active position combines frequent member and staff interaction with operational and administrative responsibilities. It requires flexible availability, including evenings, weekends, and holidays, and participation in a predetermined on-call schedule. The work environment may experience extreme heat during peak summer months.

Requirements

Minimum 1 year of job-related experience; the qualifications section also states that 1–2 years of related experience is preferred.
Maintain current nationally recognized and YMCA-approved personal training and/or group exercise instructor certifications.
Acquire equivalent Y-USA Strength and Conditioning and/or Y-USA Foundations of Group Exercise certifications within 30 days.
Knowledge of basic exercise science principles and safe fitness practices.
Ability to demonstrate and explain fitness equipment use effectively.
Strong interpersonal, communication, customer service, and problem-solving skills.
Ability to supervise, coach, and support team members.
Strong organizational skills and ability to manage multiple responsibilities; organized and detail-oriented.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community, and to work with people of different ages, backgrounds, abilities, and fitness levels.
Ability to work independently and with minimal supervision.
Adept computer skills in Office 365.
Commitment to following YMCA policies, professional fitness guidelines, and safety standards.
Passion for healthy living and advancing the YMCA’s mission.
Ability to work flexible hours, including evenings, weekends, and holidays.
Required to be on-call according to a predetermined schedule.
Ability to respond to safety and emergency situations.
Ability to lift up to 50 pounds.
Ability to stand, walk, or sit for extended periods, with occasional bending or stooping.
Visual, auditory, and verbal ability to communicate effectively.
Ability to maintain alertness, concentration, and initiative.
Comfort working in an active wellness environment with frequent member and staff interactions, including environments that may experience extreme heat during peak summer months.

Nice To Haves

One to two years of related experience is preferred.

Responsibilities

Provide shift supervision while spending approximately 80% of work time delivering direct service to members.
Create a welcoming, inclusive, and supportive wellness environment.
Demonstrate fitness equipment and explain its proper use to members and guests.
Answer member questions and provide guidance that supports individual wellness goals.
Respond to member concerns and inquiries professionally, promptly, and with a solutions-focused approach.
Build positive relationships using the YMCA’s Listen First approach.
Assist with recruiting, hiring, onboarding, training, and developing wellness team members.
Provide ongoing coaching, feedback, and support to improve staff performance.
Participate in team member evaluations and corrective action processes when necessary.
Support staff scheduling and payroll processing.
Help foster a team culture of accountability, collaboration, and excellent service.
Support development and expansion of wellness programs and activities.
Identify opportunities to increase program participation and member engagement.
Help implement programs aligned with YMCA strategic and operational goals.
Support the YMCA’s annual campaign, fundraising efforts, and donor engagement.
Encourage members and community participants to connect with YMCA programs and services.
Follow exercise science principles and guidelines from the YMCA and nationally recognized fitness organizations.
Provide wellness guidance within the scope of the position and refer medical, injury, or health-related concerns to qualified professionals.
Refrain from prescribing diets or supplements and from diagnosing or treating injuries or illnesses.
Follow YMCA policies, procedures, and safety expectations, including responding to safety and emergency situations.
Maintain a neat, professional appearance consistent with YMCA values.