Wellness Coordinator
About The Position
This full-time, national remote position supports provider inquiries and workflows for Optum. The role handles provider resolutions and inquiries through a phone queue, collaborates with the clinical team, makes outbound calls to providers regarding an outpatient care engagement program, and reviews case dispositions and communicates them to providers. It is a high-volume customer service environment requiring efficient, productive, and thorough phone engagement with providers. Employees may telecommute from anywhere within the U.S. and must be flexible to work any of the available 8-hour shift schedules during normal business hours of 8:00 a.m. to 7:00 p.m. CST. Occasional overtime may be necessary. The role includes 12 weeks of paid virtual training conducted from home, Monday through Friday, from 8:30 a.m. to 5:00 p.m. CST. Remote employees must maintain a dedicated work area with information privacy, secure company-sensitive documents where applicable, and have access to a location that can receive an approved high-speed internet connection or an existing high-speed internet service. All remote employees must follow UnitedHealth Group’s Telecommuter Policy. The hourly pay range is $18–$32, based on factors including local labor markets, education, work experience, and certifications. The employer offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and a 401(k) contribution, subject to eligibility requirements.
Requirements
- High school diploma/GED or equivalent work experience.
- Must be at least 18 years of age.
- At least 2 years of customer service experience.
- At least 2 years of clerical or administrative support experience.
- Experience working in the health care industry and with health care insurance.
- Experience working with a PC and Windows applications, with the ability to learn other sometimes complex systems.
- Experience with Microsoft Word and Microsoft Excel, including creating, editing, and saving documents and spreadsheets, and Microsoft Outlook for email and calendar management.
- Knowledge of ICD-9 and CPT codes.
- Ability to work full-time and flexibly across 8-hour schedules during business hours of 8:00 a.m. to 7:00 p.m. CST, with occasional overtime as needed.
- Ability to keep company-sensitive documents secure, if applicable.
- A dedicated work area separated from other living areas that provides information privacy.
- Residence in a location that can receive a UnitedHealth Group-approved high-speed internet connection or access to existing high-speed internet service.
- Adherence to UnitedHealth Group’s Telecommuter Policy when working remotely.
Nice To Haves
- Experience working in a call center.
- Experience working within a Behavioral Health environment.
- Exposure to mental health and substance use disorder diagnoses and terminology.
- Knowledge of behavioral health terminology.
Responsibilities
- Handle provider resolutions and inquiries received through a phone queue.
- Collaborate with the clinical team to facilitate workflows.
- Make outbound calls to providers requesting responses to an outpatient care engagement program.
- Review case dispositions and communicate with providers regarding disposition.
- Engage efficiently, productively, and thoroughly with providers by phone in a high-volume customer service environment.
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution
- 12 weeks of paid training
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
