Wellness Coordinator

Vine Street Hospitality•Los Angeles, CA

19d•$29 - $31

About The Position

The Wellness Coordinator is a hands-on supervisory member of The Aster LA & Fitness team, supporting the Athletics Manager in the operations, growth, and business objectives of one or more designated Studios. This specific position oversees the Club’s Yoga, Pilates, and Tai Chi offerings, with broader responsibility for the Club’s operation, member experience, and programming. Working as a player/coach, the coordinator combines technical expertise, direct member service, team supervision, programming, and business development. The position delivers and reinforces a luxury-level member experience through personalized service, genuine hospitality, and attention to detail. Success is measured by member satisfaction and engagement, operational execution, team development, financial contribution, and the strength of the Studio community. Although assigned to specific Studio responsibilities, the Studio Coordinator is a Club supervisor first and may be scheduled to provide broader Athletics supervision, operational coverage, or support for Club priorities.

Requirements

Professional certification or demonstrated expertise appropriate to the assigned Studio; required certifications depend on Studio assignment.
Experience in fitness, wellness, athletics, hospitality, private clubs, or another service-intensive membership environment.
Ability to personally deliver high-quality services within the assigned discipline when required.
Strong understanding of luxury hospitality, personalized service, and relationship-based member engagement.
Ability to supervise, coach, and motivate instructors, trainers, coaches, and other team members.
Working knowledge of scheduling, operational administration, basic financial performance measures, and productivity management.
Strong organizational, communication, leadership, and interpersonal skills.
Ability to establish priorities, delegate responsibilities, solve problems, and follow through on commitments.
Professional, confident, approachable demeanor and ability to engage members, prospects, colleagues, and Club leadership.
High attention to detail and ability to identify service or presentation issues proactively.
Flexibility to work evenings, weekends, holidays, and Club events based on business requirements.

Nice To Haves

Prior supervisory or team leadership experience.

Responsibilities

Deliver an elevated, personalized, attentive member experience, build meaningful connections, anticipate and resolve service issues, and protect member privacy.
Maintain an active and visible presence in the Studio and encourage Studio personnel to provide hospitality, recognition, presentation, and personal attention.
Support the Studio Manager in executing programming and maintain current expertise in relevant disciplines, techniques, equipment, industry developments, and member expectations.
Personally provide classes, private training, coaching, treatments, or other Studio services consistent with qualifications and the Studio operating model.
Help develop classes, workshops, events, private services, and experiences; promote participation; monitor program effectiveness; and communicate improvement opportunities.
Maintain high standards of instruction, hospitality, safety, presentation, preparedness, and professionalism.
Support Studio business operations, including revenue and expense awareness, labor productivity, participation, utilization, financial objectives, reporting, scheduling, administration, inventory, purchasing, and expense control.
Oversee equipment, supplies, furnishings, and Studio conditions; communicate and follow through on maintenance, cleanliness, safety, equipment, or presentation deficiencies.
Identify opportunities to increase revenue, utilization, operational efficiency, member participation, and member value.
Provide visible leadership during assigned shifts, reinforce Club and Studio standards, and support performance evaluations, coaching, feedback, recruiting, onboarding, scheduling, and team development.
Maintain documentation related to certifications, training, attendance, performance, and policy compliance, and escalate personnel concerns to the Manager as needed.
Ensure compliance with Club policies and applicable certification, safety, operating, and regulatory requirements.
Collaborate with the Membership team to promote Athletics and Studio programming, support member participation, satisfaction, loyalty, and retention, and participate in prospect tours, demonstrations, orientations, trial experiences, and membership events as scheduled.
Collaborate with Studio and Club teams, support Club-wide programs and events, encourage members to experience the breadth of Athletics & Fitness, and communicate broader Club conditions or service deficiencies requiring attention.
Provide broader Athletics supervision, operational coverage, or support for Club priorities when scheduled.