Wellness Coordinator

Auberge Collection • Kawaihae, HI

3h

About The Position

The Wellness Coordinator supports the Spa and Fitness centers by creating a seamless, welcoming experience for guests from arrival through departure. This role serves as the face of the spa, provides information about services and facilities, coordinates appointments and guest requests, and helps maintain clean, organized, and well-stocked areas. The successful candidate is warm, welcoming, passionate about wellness, and skilled in customer service.

This is a casual position. The base salary is $23.20 per hour plus commission.

Requirements

• High school graduate, or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
• Must obtain CPR/AED and First Aid certification within 60 days of initial employment.

Nice To Haves

• Background in hospitality, spa and wellness, customer service, administration and sales, office management, and/or guest relations.

Responsibilities

• Greet guests with Aloha and provide personal, professional service that helps them feel welcome and secure.
• Provide accurate information about current spa offerings and naturally recommend or upsell treatments and services based on guests’ needs and preferences.
• Assist guests with spa reservations, changes, and cancellations by phone, email, and in person.
• Complete opening and closing procedure checklists.
• Assist with all areas of daily spa operations.
• Handle billing and payments for spa services and retail transactions.
• Maintain knowledge of hotel facilities and services, including operating hours for all departments.
• Check in spa guests, provide detailed tours of locker room facilities, and issue spa lockers to guests receiving treatments.
• Check in guests and provide detailed tours of the fitness facilities.
• Maintain cleanliness and organization at the spa desk, relaxation area, locker rooms, and fitness facilities.
• Ensure the relaxation area, men's and women's locker rooms, restrooms, showers, and fitness facilities are stocked with guest supplies and amenities.
• Participate in training sessions, communications, and planning meetings.
• Take ownership of guest complaints and concerns and show initiative in resolving them.

What This Job Offers

• Education Level: High school or GED