Wellness Coordinator

SWTHZ Cahaba Heights • Vestavia, AL

54d • Onsite

About The Position

SWTHZ Cahaba Heights is seeking a driven, personable, and highly motivated Wellness Coordinator to join our team. This is not a traditional front desk position. Our Wellness Coordinators are at the center of the entire SWTHZ experience: welcoming guests, educating clients, driving memberships and retail sales, maintaining immaculate suites, and making sure every detail of the studio reflects the elevated wellness environment we promise our clients. If you like being busy, enjoy working with people, take pride in doing things exceptionally well, and are motivated by continuous improvement, this could be a great fit for you. At SWTHZ, there is always something to do. Between welcoming guests, resetting suites, maintaining cleanliness, following up with leads, learning about our services, supporting members, and helping drive the business forward, our Wellness Coordinators stay engaged throughout their shifts. We’re looking for someone who doesn’t need to be told what to do next, but someone who notices what needs attention and takes ownership of it.

Requirements

• High School Diploma or GED required
• CPR and AED certification obtained through in-person training required

Nice To Haves

• Experience in wellness, fitness, hospitality, sales, or customer experience is a plus, but attitude, work ethic, and willingness to learn matter just as much.
• Experience with membership or consultative sales is a strong advantage
• Wellness, fitness, hospitality, or customer-facing experience preferred

Responsibilities

• Create an Exceptional Guest Experience: Deliver an elevated, personalized guest experience from check-in to check-out, build genuine relationships with members and first-time guests, anticipate client needs and create a welcoming, polished, luxury environment, educate clients on SWTHZ services, contrast therapy, recovery, and wellness offerings, help clients get the most out of every visit and become a trusted resource for their wellness journey.
• Drive Membership & Retail Growth: Confidently educate guests about memberships, services, upgrades, and retail products, convert first-time guests into long-term members, follow up with leads and prospective members, identify opportunities to increase member engagement and retention, contribute to studio sales goals and overall business growth.
• Own the Studio Experience: Maintain an exceptionally clean, organized, and polished studio throughout every shift, clean, sanitize, reset, and prepare suites between clients, restock supplies and maintain studio presentation, support daily opening and closing procedures, help keep the studio operating smoothly, efficiently, and to SWTHZ standards, take ownership of the details that make the difference between a good experience and an exceptional one. Cleaning and physical studio upkeep are a meaningful part of this role. Our clients expect a pristine, luxury environment every time they visit, and our Wellness Coordinators play a critical role in delivering that standard.

Benefits

• Competitive hourly rate
• Performance-based bonuses
• A fun, energetic, luxury wellness environment
• Complimentary or discounted wellness services
• Training and ongoing development
• Growth opportunities within a rapidly expanding brand
• The opportunity to become a trusted expert in contrast therapy and recovery
• The opportunity to positively impact clients’ wellness, recovery, and performance journeys

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED