Wellness Coordinator - Seasonal
About The Position
The Wellness Coordinator works in Mauna Lani’s Spa & Fitness centers and provides guests with a seamless arrival and departure experience. As the face of the spa, the coordinator answers inquiries, coordinates guest requests and appointments, and helps create a warm, welcoming experience through excellent customer service and a passion for wellness. The role includes greeting guests, sharing information about spa offerings and hotel facilities, assisting with reservations and check-ins, and handling payments for spa services and retail. The coordinator also supports daily operations, follows opening and closing procedures, maintains clean and organized spaces, and ensures guest supplies and amenities are stocked. This is a temporary seasonal position from December 13, 2026 through January 2, 2027. The base salary range is $23.20 per hour plus commission.
Requirements
- High school graduate, or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
- Obtain CPR/AED and First Aid certification within 60 days of initial employment.
Nice To Haves
- Background in hospitality, spa and wellness, customer service, administration and sales, office management, and/or guest relations.
Responsibilities
- Greet guests with Aloha and provide personal, professional service that helps them feel welcome and secure.
- Provide accurate information about current spa offerings and naturally recommend or upsell treatments and services based on guests’ needs and preferences.
- Assist guests with spa reservations, changes, and cancellations by phone, email, and in person.
- Complete opening and closing procedure checklists.
- Assist with all areas of daily spa operations.
- Handle billing and payments for spa services and retail transactions.
- Provide information about hotel facilities and services, including departmental operating hours.
- Check in spa guests, tour them through the locker room facilities, and issue lockers to guests receiving spa treatments.
- Check in guests and provide tours of the fitness facilities.
- Maintain cleanliness and organization at the spa desk, relaxation area, locker rooms, and fitness facilities.
- Keep the relaxation area, men’s and women’s locker rooms, restrooms, showers, and fitness facilities stocked with guest supplies and amenities.
- Participate in training sessions, communications, and planning meetings.
- Take ownership of guest complaints and concerns and show initiative in resolving them.
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What This Job Offers
Education Level
High school or GED
