Wellness Coordinator

UnitedHealth Group • Lake Saint Louis, MO

3d • $18 - $32 • Remote

About The Position

Wellness Coordinators provide non-clinical care coordination and administrative support to members with behavioral health and substance abuse needs. They serve as primary care navigators by locating and engaging members, screening for gaps in care, addressing social determinants of health (SDOH) needs, and developing individual care plans to overcome barriers to care. They also support the Behavioral Health Case Management department by assigning referrals, preparing chart summaries, and verifying member demographics.

The role handles inbound and outbound member interactions, documents in multiple electronic systems, coordinates information with clinical team partners, provides behavioral health benefit education, and connects members with network referrals and appropriate community resources. The position is home-based and requires residence in Missouri, a designated quiet workspace that can secure Protected Health Information, and access to approved high-speed internet. The schedule is 40 hours per week, Monday through Friday, during standard business hours between 8:00 a.m. and 5:00 p.m. Central Time.

The hourly pay range is $18.00 to $32.00, based on full-time employment and factors such as local labor markets, education, work experience, and certifications. Employment is subject to passing a drug test and compliance with UnitedHealth Group’s Telecommuter Policy.

Requirements

• High school diploma.
• At least 2 years of behavioral health and case management experience.
• At least 1 year of computer proficiency experience.
• At least 1 year of dual diagnosis experience involving mental health and substance abuse.
• At least 1 year of experience handling sensitive issues with members and providers confidentially.
• Access to a designated quiet workspace at home, separated from non-work areas, with the ability to secure Protected Health Information (PHI).
• Live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or have existing high-speed internet service.
• Ability to work 40 hours per week in the time zone related to the work (Central Time).
• Flexibility, timely follow-through, attention to detail, and willingness to learn.
• Solid oral and written communication skills, particularly telephone skills.
• Effective organizational and scheduling skills.
• Excellent customer service skills.
• Ability to work as a team player and contribute to team building.
• Adhere to UnitedHealth Group’s Telecommuter Policy.
• Pass a drug test before beginning employment.

Nice To Haves

• Experience in an environment requiring coordination of benefits and use of multiple groups and resources for patients.
• Working knowledge of community-based resources and services.
• Creative problem-solving skills and ability to use community and network resources to meet members’ needs.
• Demonstrated initiative in achieving individual, team, and organizational goals and objectives.

Responsibilities

• Work in an inbound and outbound member queue.
• Document information in multiple electronic documentation systems.
• Coordinate information with clinical team partners.
• Provide behavioral health benefit education.
• Contact members to screen for and identify gaps in care.
• Provide network referrals and appropriate community resources to help members engage with mental health and substance use treatment.
• Provide administrative support, including assigning referrals, preparing chart summaries, and verifying member demographics.
• Perform other duties as assigned.

Benefits

• Paid time off accrued starting with the first pay period.
• Eight paid holidays.
• Medical plan options.
• Health Spending Account or Health Savings Account participation.
• Dental insurance.
• Vision insurance.
• Life and AD&D insurance.
• Short-term disability coverage.
• Long-term disability coverage.
• 401(k) savings plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Comprehensive benefits package.
• Performance rewards and incentive and recognition programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED