Wellness Attendant

Gila Regional Medical Center•Silver City, NM

About The Position

The Wellness Center Attendant performs clerical, customer service, membership-management, facility-maintenance, and safety-monitoring duties. Responsibilities include sales, data entry, communication, billing, collections, account management, cleaning and preventative maintenance of fitness and pool equipment and facilities, pool monitoring and chemical checks, and helping members use equipment safely and correctly. The Attendant also supports customer service, marketing, security monitoring, and basic emergency response.

Requirements

High school diploma or GED.
Heartsaver certification within 90 days.
If monitoring the pool during open pool times, successful completion within 90 days of hire of a basic swimming and water rescue examination administered by Gila Regional Medical Center.
Experience working with the public.
Experience with computers and office equipment.
Experience with standard gym equipment, including cable machines, treadmills, bikes, and free weights.
All required documents must be presented at time of hire.
External applicants must successfully complete pre-employment drug and alcohol testing.

Nice To Haves

Some college background.
Bilingual in Spanish.
Background in a fitness, sports, health, or wellness-related activity or work.

Responsibilities

Clean, restock, and perform general and preventative maintenance on fitness, group exercise, and pool equipment and Wellness Center areas; ensure equipment is in working order.
Use basic tools and, when needed, apply silicone and water- or oil-based lubricants.
Collect and record payments, manage membership agreements and company accounts, reconcile the cash drawer, monitor check-ins, and maintain files and records.
Handle calls, faxes, corporate memberships, monthly billing, membership sales, suspensions, account closures, invoices, delinquent accounts, credit card declines, and renewals.
Provide member and guest orientations and education on health and fitness topics; instruct members on equipment use and basic exercise fundamentals, including suggestions for form correction.
Create signs, brochures, publications, flyers, and other internal and external marketing materials.
Monitor members and clients for safe use of exercise equipment and enforce gym, pool, and group exercise room rules and regulations.
Respond to customer complaints and maintain excellent customer service.
Perform pool chemical checks and adjust chemicals as needed; handle corrosive, irritant, and neutral chemicals.
Administer emergency first aid and wrap procedures, treat minor chronic disabilities, or refer injured individuals to a physician.
Patrol satellite facilities or monitor building areas and access points using the security system; contact law enforcement by calling 911 if security issues arise.
Complete projects and perform other assigned duties.