Health and Wellness Attendant

YMCA OF FREDERICK COUNTY•Frederick, MD

9d•$15 - $17•Onsite

About The Position

Under the direction of the Health and Wellness Director, the Health and Wellness Attendant promotes member satisfaction, retention, and engagement through excellent service. The attendant greets members and guests respectfully, understands the Health and Wellness Center equipment and Activtrax system, monitors fitness areas, and upholds facility policies and procedures. The role requires weekend availability and flexibility to work at the Frederick and Natelli locations. It is a part-time position offering 12–25 hours per week.

Requirements

Must be at least 18 years old.
Must have an overall understanding of the fitness area.
Must demonstrate excellent customer service and a friendly disposition.
Must be outgoing and able to relate well to members and participants.
Must be flexible and work well with a diverse population.
Must be able to manage multiple priorities and stress appropriately.
Must be flexible to work at the Frederick and Natelli locations.
Weekend availability is required.

Responsibilities

Conduct fitness orientations on cardio and strength equipment using Activtrax or manual program setup.
Instruct, guide, communicate, and work with people of varying skill levels and capabilities.
Clean and/or maintain the Health and Wellness Center according to the Daily Cleaning Log.
Know facility emergency procedures, including emergency personnel contacts, communication equipment, first-aid supplies, and AED equipment.
Complete incident and accident reports when necessary.
Promote member safety, eliminate unsafe practices, and enforce Health and Wellness policies.
Work assigned shifts, including opening, closing, weekends, and holidays; arrange timely substitutions and notify the Health and Wellness Director or Assistant Director of the outcome.
Maintain timely communication with the Health and Wellness Director or Assistant Director and advise the supervisor of participant or equipment problems.
Wear the required staff shirt and name tag while on duty and maintain staff identification.
Participate in member recruitment and program promotions.
Attend scheduled staff meetings, including mandatory meetings.
Report on time, prepared with necessary materials and equipment, and dressed appropriately.
Avoid using cell phones or other electronic equipment except for emergencies.
Complete and submit timesheets to the supervisor on time.
Notify the supervisor in advance if unable to work a shift.
Work with other YMCA staff and facilitate volunteer involvement when volunteers are present.
Support and exemplify the YMCA caring power philosophy and principles in interactions with members, participants, and staff.
Communicate emergency policies and procedures to members.