WELLNESS ATTENDANT

Gila Regional Medical Center•Silver City, NM

About The Position

The Wellness Center Attendant performs clerical, customer-service, membership-account management, sales, data-entry, billing, and collections duties. The role also involves cleaning and general and preventative maintenance of fitness equipment, facilities, and the pool area, as well as monitoring the pool, conducting chemical checks, and taking mechanical-room readings. Attendants monitor members for compliance with Wellness Center policies and safe equipment use, provide equipment-use guidance and basic exercise instruction, and offer suggestions for form correction. The position may also include monitoring a satellite facility or security system and contacting law enforcement if security issues arise.

Requirements

High school diploma or GED.
Heartsaver certification within 90 days.
If monitoring the pool during open pool times, successfully complete the basic swimming and water rescue examination administered by Gila Regional Medical Center within 90 days of hire.
Experience working with the public.
Experience with computers and office equipment.
Experience with standard gym equipment, including cable machines, treadmills, bikes, and free weights.
Present all required documents at the time of hire.
External applicants must successfully complete pre-employment drug and alcohol testing.

Nice To Haves

Some college background preferred.
Bilingual in Spanish preferred, but not required.
Background in a fitness, sports, health, or wellness-related activity or work preferred, but not required.

Responsibilities

Ensure fitness, group exercise, and pool equipment is clean, maintained, and in working order.
Use basic tools and, at times, apply silicone and water- or oil-based lubricants.
Restock and clean fitness equipment and machines and perform general housekeeping in Wellness areas.
Collect and record payments, manage membership agreements and company accounts, and reconcile the cash drawer.
Handle communications, including calls and faxes, for members and corporate account holders; answer phones and contact members about account updates, past-due balances, declined credit cards, and renewals.
Monitor member check-ins; maintain files and records; enter membership sales, suspensions, and closures; and print and handle monthly billing.
Provide orientations and educate members on health- and fitness-related topics.
Create signs, brochures, publications, flyers, and other internal and external marketing materials.
Monitor clients and members for safe equipment use and enforce rules in the gym, pool, and group exercise room.
Handle customer complaints and support excellent customer service.
Perform pool chemical checks and adjust chemicals as needed, including handling corrosive, irritant, and neutral chemicals.
Work on delinquent and credit-card-decline lists and submit corporate invoices.
Administer emergency first aid and wrap procedures, treat minor chronic disabilities, or refer injured individuals to a physician.
Patrol a satellite facility or monitor building areas and access points using a security system; contact law enforcement by calling 911 if security issues arise.
Complete projects and perform other assigned duties.