Wellness Associate - Part Time

TerrAscend • Stroudsburg, PA

7d • Onsite

About The Position

The Wellness Associate provides compassionate, friendly, and professional customer service to patients and caregivers at TerrAscend’s Apothecarium dispensary in Stroudsburg, Pennsylvania. The role assists patients and caregivers with cannabis recommendations, including product selection, effects, potency, dosing, consumption methods, and administration. It also involves managing patient records, maintaining product and regulatory knowledge, and providing a distinctive, confidential, and secure patient experience. This is an on-site, part-time position. The dispensary operates from 9 a.m. to 8 p.m., seven days a week, and the role requires availability for nights, weekends, and some holidays.

Requirements

• Meet the age requirements established by the state Department of Health or State Regulatory Commission.
• Be flexible regarding work schedules, including evenings, weekends, and holidays.
• Ability to work well within a team environment.
• The position may require standing, walking, bending, reaching, lifting and moving items weighing up to 50 pounds, with or without reasonable accommodation.
• Ability to perform visual tasks for transactions, product verification, and inventory maintenance, and manual tasks involving cash, point-of-sale systems, and product organization.
• Ability to remain on one's feet for extended periods and perform repetitive hand or arm movements, with or without reasonable accommodation.

Nice To Haves

• At least one year of customer service, retail, or related experience is preferred.
• Cannabis experience is a plus.

Responsibilities

• Assist patients and caregivers with cannabis recommendations, including product selection, effects, potency, dosing, methods of consumption, and administration.
• Manage patient records using applicable systems.
• Maintain thorough product knowledge and respond promptly and efficiently to questions and concerns, referring patients to a dispensary healthcare practitioner or management when appropriate.
• Maintain knowledge of state regulatory requirements and guidelines.
• Deliver excellent customer service and a distinctive patient experience, including courteous interpersonal practices, while ensuring patient confidentiality and security.
• Develop and maintain strong relationships with patients and caregivers by anticipating their needs.
• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security.
• Complete the required state-mandated training program.
• Perform other tasks assigned by management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed